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Open nowPosted 2 days ago

Junior Operations & Collections Executive

Workable (global search)107,990 open roles

Where
Dubai, United Arab Emirates
Work mode
Remote
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Your applicationOpen nowJunior Operations & Collections ExecutiveWorkable (global search) · Dubai, United Arab Emirates

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 2 days ago

Workable (global search) median: 6 days open

The posting

Junior Operations & Collections Executive 📍 Dubai, UAE

About MCL Finance Since 2018, we've helped over 2,000 SMEs across the UK and UAE access the capital they need to grow — fast, clear, and with care. We believe finance should work better for the people building our economy: fewer hurdles, faster answers, and support that actually feels human. We back ambition with real funding and smart tools, backed by a team that gets what running a business takes. Our model puts people over paperwork — we work with brokers and business owners to deliver funding that fits, without the faff.

🎯 Our Mission To reshape SME finance and level the playing field for good — giving ambitious businesses the fast, fair funding they need to build what's next.

The Role The Junior Operations & Collections Executive supports the day-to-day processing and servicing of invoice factoring cases. You'll coordinate with brokers and customers, make sure applications and documents are complete, see post-disbursal requirements through to completion, and support collections on early-stage overdue accounts. It's a hands-on role with full training and a clear path to progress within MCL's operations team.

Key Responsibilities

  • Act as a day-to-day contact for brokers on case updates and document requests
  • Log new applications and maintain accurate case records in our CRM/loan management system
  • Review submissions against MCL's document checklist and follow up for missing information
  • Ensure cases are complete and properly organised before passing them for credit assessment
  • Coordinate with brokers, customers and the internal credit/operations team throughout the process
  • After disbursal, contact customers to complete required agreements, signatures, acknowledgements and other checks
  • Collect and verify security documents (e.g. cheques, direct debit mandates) as required post-disbursal
  • Track outstanding post-disbursal requirements and follow up until completion
  • Monitor assigned early-stage overdue accounts and make collection calls when payments are missed
  • Follow up professionally but persistently with customers on overdue payments
  • Maintain accurate notes of calls, payment commitments and collection activity
  • Escalate broken payment promises and problem accounts to senior team members
  • Assist with general operations and administrative tasks as required

🔍 What We're Looking For

  • 1–3 years of experience in an operations, customer-facing or phone-based role
  • Bachelor's degree preferred
  • Strong spoken and written English
  • Comfortable speaking to customers and brokers over the phone throughout the day
  • Highly organised and able to manage multiple cases simultaneously
  • Strong follow-up mentality — doesn't need repeated reminders to chase something
  • Comfortable having difficult conversations about overdue payments
  • Good attention to detail when checking documents
  • Experience using a CRM or loan management system
  • Basic Excel/Google Sheets skills

Bonus

  • UAE experience in finance, lending, factoring, collections, banking, customer service or call-centre roles

Our Offer

  • Salary: up to AED 5,000/month, depending on experience
  • The opportunity to shape underwriting practice in a growing regional market
  • A collaborative, fast-moving team environment
  • Genuine progression opportunities as MCL Finance scales in Dubai
  • Exposure to senior stakeholders across the wider group
  • A business that backs ambition — both our customers' and our own
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