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Open nowPosted 34 days ago

Key Account Manager (E-Commerce)

Workable (global search)107,990 open roles

Where
Mumbai, MH, India
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Your applicationOpen nowKey Account Manager (E-Commerce)Workable (global search) · Mumbai, MH, India

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 34 days ago

Workable (global search) median: 6 days open

The posting

Job Description: Key Account Manager (E-commerce)

The Key Account Manager (E-commerce) is responsible for driving online sales, brand visibility, and customer experience across LUXASIA’s e-commerce channels, including brand.com, marketplaces, and key retail partner platforms. This role leads commercial planning, campaign execution, platform optimization, and cross-functional coordination to deliver sustainable growth for prestige beauty brands in line with business objectives.

Key responsibilities

Commercial management

  • Own e-commerce sales performance and deliver against monthly, quarterly, and annual revenue targets.
  • Build and execute commercial plans across direct-to-consumer and marketplace channels.
  • Manage online assortment, pricing, promotions, bundles, and launch calendars in alignment with brand strategy.
  • Monitor sales, traffic, conversion, AOV, and other performance metrics to identify growth opportunities and risks.
  • Drive sell-out through effective campaign planning, trading actions, and demand generation.

Channel management

  • Manage day-to-day operations of brand websites, marketplaces, and third-party e-retail platforms.
  • Ensure product listings, content, visuals, navigation, and merchandising are accurate, optimized, and on-brand.
  • Partner with regional, local, and brand teams to ensure strong online execution across all key channels.
  • Build strong relationships with platform and marketplace account managers to unlock growth opportunities.

Campaigns and digital execution

  • Lead end-to-end execution of online campaigns, product launches, and key trading moments.
  • Coordinate with marketing, CRM, media, design, and brand teams to ensure timely and effective campaign roll-out.
  • Support traffic generation through paid media, affiliates, SEO/SEM, social commerce, and CRM where relevant.
  • Ensure all online activations reflect brand guidelines and premium customer experience standards.

Site merchandising and optimization

  • Oversee website and marketplace merchandising to maximize discoverability and conversion.
  • Use data and customer insights to improve landing pages, product detail pages, search, and onsite journeys.
  • Recommend and implement A/B testing, UX improvements, and conversion rate optimization initiatives.
  • Maintain high standards for content quality, stock visibility, and campaign readiness.

Operations and customer experience

  • Work closely with supply chain, customer service, finance, and operations teams to ensure smooth order fulfillment and service levels.
  • Monitor stock availability, forecasting inputs, and stock health to minimize lost sales and overstock risks.
  • Resolve operational issues impacting customer experience, including order flow, returns, cancellations, and fulfillment delays.
  • Ensure e-commerce processes comply with internal controls, platform requirements, and local regulations.

Analytics and reporting

  • Prepare regular business reviews with clear insights on sales, traffic, campaign performance, customer trends, and channel profitability.
  • Analyze product, channel, and campaign performance to shape future investment and trading decisions.
  • Track competitor activity, online trends, and category developments to identify opportunities for growth.
  • Provide actionable recommendations to management and brand stakeholders.

Stakeholder management

  • Act as the key e-commerce contact across internal teams and external partners.
  • Collaborate with brand principals, regional stakeholders, and local commercial teams on growth strategies and execution plans.
  • Manage agencies, vendors, and platform partners where applicable.
  • Support capability building and best-practice sharing across e-commerce teams.

Qualifications

  • Bachelor’s degree in Business, Marketing, E-commerce, Digital, or a related field.
  • 5–8 years of experience in e-commerce, digital commerce, online trading, or marketplace management.
  • Experience in beauty, FMCG, retail, luxury, or consumer brands preferred.
  • Strong understanding of e-commerce KPIs, online merchandising, campaign planning, and marketplace operations.
  • Proven track record of delivering online sales growth and managing multiple channels.
  • Familiarity with platforms such as Shopify, Magento, Salesforce Commerce Cloud, Lazada, Shopee, Amazon, Sephora, or similar is a plus.
  • Strong analytical skills with the ability to translate data into commercial actions.
  • Excellent project management and stakeholder management skills.
  • Strong communication skills and ability to work in a fast-paced, matrixed environment.
  • Proficiency in Excel, reporting tools, and web analytics platforms such as GA4, Looker Studio, or equivalent.

Preferred Competencies

  • Commercial acumen
  • Digital and e-commerce expertise
  • Data-driven decision making
  • Project and campaign management
  • Attention to detail
  • Agility and problem solving
  • Collaboration and influencing skills
  • Customer-centric mindset
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