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Open nowPosted 17 days ago

L1 Engineer

Workable (global search)108,016 open roles

Where
Bengaluru, KA, India
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Your applicationOpen nowL1 EngineerWorkable (global search) · Bengaluru, KA, India

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 17 days ago

Workable (global search) median: 7 days open

The posting

Role overview:

As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project

operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role

demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues

efficiently to maintain high service standards. This position is critical to maintaining high service

standards and operational efficiency.

How you will create impact:

Responsibilities:

  • Monitoring the implementation & operation of defined controls and recommendations.
  • Support all Project & Operations as Level 1 support
  • Understand project's working guidelines, technology, framework etc.
  • Initial troubleshooting skills for OS/applications/Interfaces /DBs
  • Vendor coordination skills, Monitoring & Reporting.
  • Carry out routine activities & checklists.
  • Taking ownership of customer issues until resolved, escalated or resolved.
  • Monitor service through tools. Available 24X7 for support.
  • Strict SLA compliance at all stages.

Essential qualifications:

  • Fresher
  • Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers)degree from a reputed University.
  • Basic knowledge or working on windows and unix platforms.
  • Should have good understanding of the commands in Linux
  • Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc).
  • Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
  • Protocol and Packet analyzers (TCPDUMP, Ethereal)
  • Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc
  • Knowledge on log search using grep commands, extraction of data etc.

Why TerraPay:

TerraPay is a global money movement player on a

mission to build a borderless financial world. We

believe payments should be instant, reliable,

transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we

are a leading payments partner for banks, mobile

wallets, money transfer operators, merchants, and

financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights

Fintech 100 and the 2024 Financial Times 1000 lists.

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