Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 hours ago

L1 - IT Support Technician

Workable (global search)107,585 open roles

Where
Pasig, Metro Manila, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowL1 - IT Support TechnicianWorkable (global search) · Pasig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 12 hours ago

Workable (global search) median: 3 days open

The posting

Responsibilities:

Incident Management

  • Be the first point of contact for IT incidents via our ticketing system, email, and phone
  • Perform remote hardware and software troubleshooting using RMM and remote access tools
  • Guide users through diagnostic steps to identify root causes
  • Escalate unresolved or out-of-scope issues to Tier 2 with detailed documentation
  • Monitor and respond to RMM alerts for uptime, disk space, and endpoint warnings

Request Fulfillment

  • Process user requests including access provisioning, equipment, and software installations
  • Submit equipment requests for approval per established workflows
  • Fulfill standard service requests using predefined procedures and SLA targets

Identity & Access Management

  • Execute onboarding and offboarding: account creation, access provisioning, and deprovisioning
  • Maintain user accounts, group memberships, and distribution lists in Azure AD / Entra ID and Microsoft 365
  • Manage password resets and MFA set up per company security policy

Asset & Configuration Management

  • Maintain accurate hardware inventory records in our asset tracking system
  • Update digital logs for equipment issuance, returns, and lifecycle status

Knowledge & Security

  • Create and maintain documentation for common issues and standard procedures
  • Contribute knowledge base articles for end users and internal IT reference
  • Triage potential phishing and spam reports, and escalate suspected security incidents immediately
  • Educate users on security best practices during support interactions

Continual Improvement

  • Identify recurring issues and suggest process improvements
  • Provide feedback on gaps in documentation or workflows

Requirements

Requirements Needed:

  • 1+ years of experience in an IT support, help desk, or service desk role (internships and customer-facing technical roles count)
  • Working knowledge of Windows desktop environments and Microsoft 365
  • Familiarity with Active Directory or Azure AD / Entra ID for basic account administration – POS
  • Experience with ticketing platforms such as ServiceNow, Jira Service Management, or Fresh service
  • Exposure to RMM tools (e.g., NinjaOne, Kaseya, Datto) and remote support software / workspace
  • Strong written and verbal communication skills — you can explain technical concepts to non-technical users

Preferred:

  • CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900) certification
  • Familiarity with ITIL v4 foundations or other service management frameworks
  • Basic scripting (PowerShell) for routine task automation
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.