Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 740 days ago

L2 Application Support

Workable (global search)19,973 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowL2 Application SupportWorkable (global search) · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 740 days ago

Workable (global search) median: 2 days open

The posting

• Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.

• Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.

• Identify, resolve or manage the resolution of system issues

• Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise

• Communicate to other department and teams keeping stakeholders and management informed

• Updating and managing Knowledge base

• Manage escalation process of issues from L1

• Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations

Own and track tasks within SLAs

Requirements

Specialist Knowledge/Experience Required

• Experience in a relevant position;

• Experience in software testing and correction

• Consistent performance under pressure

• Demonstrated success at troubleshooting and excellent communication skills

• Strong knowledge/skills in at least 4 areas from the list below:

o No-SLQ (Mongo)

o Linux/UNIX systems

o JSON and XML syntax

o RESTFul API

o GIT (understanding, work experience)

o Basic scripting and programming: XML, JavaScript and Bash

Desirable knowledge/skills:

o Jenkins (ability to develop jobs)

o Knowledge of AWS CloudWatch or MS Azure

o Experience in Confluence apps (Connect, Jira)

o Message Broker system (AMQ)

• Work experience with workflow solutions

• ITIL Certification

• Familiarity with graphics and video editing software

Desirable:

• Familiarity with graphics and video editing software

• Knowledge and experience working with packet analyzer programs

• Bachelor’s degree or equivalent tertiary qualification or certification

• ITIL Certification

People Skills

• Strong team player with ability to work with remote and international teams

• Highly organized, structured and process-oriented, with great attention to detail, accuracy and consistency

• Self-motivation and drive - confidence to work on own initiative and with limited supervision and

• Ability to effectively prioritize and manage conflicting internal and external tasks

• Positive, can-do attitude, problem solver, inspiring and driven

• Able to communicate effectively at all levels within a large organisation

• A quick learner who enjoys overcoming challenges, resolving issues or escalating as needed

• Proven relationship building skills

MUST HAVE

1. Technical Support exp in L2 or L3

2. Exposure to application support

3. API, FTP, Network, AWS, Unix, ,

4. Good analytical thinking and problem solving skill

GOOD TO HAVE

message queue i.e AMQ, SQS

• Excellent communication skills, both oral and written English

• Additional languages will be beneficial

• May be required on occasion to work outside standard working hours

• Candidates must be eligible to work and live in the country of employment

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.