The posting
Role Overview We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.
Key Responsibilities
• Provide second-level support for Linux and Windows platforms • Perform advanced system and application monitoring & analysis • Troubleshoot OS, application, and connectivity issues • Manage incidents through ticketing tools and ensure SLA adherence • Support on-site technical interventions when required • Collaborate with higher support tiers and vendors • Communicate directly with clients for issue handling and updates • Contribute to operational improvements and preventive actions
Requirements
• Strong Linux / Windows administration experience
• Solid understanding of monitoring and performance analysis
• Good networking troubleshooting capabilities
• Experience with ticketing / ITSM tools
• Strong English fluency
• Strong communication & client-facing skills
• Saudi National



