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Open nowPosted 59 days ago

Legal Intake Specialist

Workable (global search)108,016 open roles

Where
Beverly Hills, CA, United States
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Your applicationOpen nowLegal Intake SpecialistWorkable (global search) · Beverly Hills, CA, United States

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 59 days ago

Workable (global search) median: 7 days open

The posting

We are a fast-growing plaintiff-side Lemon Law firm seeking a highly motivated Legal Intake Specialist to serve as the first point of contact for prospective clients. This is a critical, revenue-driving role focused on delivering an excellent client experience while converting qualified leads into signed clients.

As a Legal Intake Specialist, you will be the first point of contact for potential clients seeking assistance with Lemon Law cases. You will play a critical role in gathering essential information, assessing the viability of cases, and providing excellent customer service. The ideal candidate will have strong communication skills, a proven capacity to quickly assess client issues, and the ability to handle a fast-paced, high-volume environment.

Requirements

  • Handle inbound calls, emails, and online inquiries from potential clients regarding Lemon Law matters, delivering a responsive, professional, and high-quality intake experience.
  • Communicate with clients to explain the firm's services, intake process, and potential case outcomes, while building trust, instilling confidence, and converting qualified leads into signed clients.
  • Collect and document detailed information from clients about their vehicle, repair history, and other relevant case details.
  • Assess the validity of potential Lemon Law cases and determine if they meet the firm's criteria for further legal action.
  • Schedule consultations or follow-up calls with attorneys for qualified clients.
  • Maintain accurate records of client interactions in the CRM system.
  • Collaborate with attorneys and paralegals to ensure a smooth transition of qualified cases.
  • Follow up with potential clients to answer any additional questions and provide updates on their case status.

Qualifications:

  • Minimum of 1 year experience in a legal intake, customer service, or call center role, preferably in a law firm environment.
  • Bilingual Spanish Required.
  • Knowledge of Lemon Law or consumer protection law is a plus.
  • Strong interpersonal and customer service skills, and the ability to build rapport with potential clients.
  • Detail-oriented with the ability to accurately document client information.
  • Proficient in using CRM systems and office software.
  • Comfortable working in a fast-paced and high-volume environment.
  • Demonstrates a positive, team-oriented attitude, with a willingness to receive feedback and continuously improve.

Benefits

  • 401(k)
  • Dental insurance
  • Free parking
  • Health insurance
  • Paid sick time
  • Paid time off
  • Vision insurance
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