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Open nowPosted 18 days ago

Live Chat Support Agent

Workable (global search)108,016 open roles

Where
South Africa
Work mode
Remote
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Your applicationOpen nowLive Chat Support AgentWorkable (global search) · South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 18 days ago

Workable (global search) median: 7 days open

The posting

Salary: R23 000 - R25 000 per month

Remote Recruitment is hiring a Live Chat Support Agent for a UK employer, fully remote from South Africa.

Role overview

You will be the first person a UK customer speaks to, answering live chats quickly and clearly and solving what you can on the spot. It suits someone who types fast, stays calm and genuinely likes helping people.

You will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with equipment guidance, a proper induction and a manager who is contactable through the day. This is a permanent role, not a short contract.

Key responsibilities

  • Answer inbound live chats within the agreed response time
  • Resolve common queries directly using the knowledge base
  • Raise and track tickets for issues needing another team
  • Keep accurate notes on every conversation
  • Spot recurring problems and flag them to the team lead
  • Maintain a friendly, human tone even at busy times

What you'll need

  • One or more years in customer service, live chat, call centre or retail support
  • Fast, accurate typing with clear written English
  • Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
  • Patience under volume and a calm approach to frustrated customers
  • Reliable home internet and a quiet space for UK-hours work

Nice to have

  • Exposure to e-commerce or subscription support
  • Experience with multi-chat handling
  • Familiarity with knowledge-base writing

What's on offer

A permanent, fully remote role with proper training, a supportive team lead and realistic chat targets. Strong agents move into senior support or team lead roles.

Remote Recruitment connects South African talent with UK employers. We reply to every application.

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3×

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