The posting
Why join Samsung SDS?
Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.
Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world.
To learn more about Samsung SDS America, Inc. please visit www.CelloLogistics.com.
Responsibilities
The Forwarding Sales Manager is responsible for achieving the sales targets for Forwarding and driving business growth by identifying new customers, proposing logistics solutions, participating in bidding processes, and converting opportunities into revenue. The role focuses on new client acquisition, business proposals, active sales engagement (cold calls, sales tools, and lead generation) mostly in Freight Forwarding, not only for general cargo but also special cargo such as Reefer, OOG(Out-of-gauge) and so forth.
1. Performance Management and Strategy Set-up
- Achieve the non-captive sales targets given to Forwarding Team from existing and new customers.
- Set up short-and mid-term strategies for US forwarding business when it comes to ocean, air and road freight.
2. New Customer Acquisition & Business Development
- Identify and engage potential clients through cold calls, sales tools, and market research.
- Prepare and present tailored logistics proposals, including fulfillment services and local transportation (W&D).
- Actively participate in bid processes and follow up on opportunities.
- Explore upselling and cross-selling opportunities within new and existing accounts.
3. Sales Execution & Revenue Generation
- Manage the full sales cycle from lead generation to contract closure.
- Achieve assigned sales and profitability targets.
- Track pipeline and follow up on potential opportunities using CRM or sales tools.
4. Pricing & Contract Coordination
- Collaborate with the Pricing team to source competitive freight rates and structure profitable proposals.
- Work with the Legal team to review and finalize contracts.
- Negotiate pricing, contract terms, and service agreements to secure mutually beneficial deals.
5. Operational & Issue Management
- Serve as the primary contact for customers, ensuring smooth service delivery.
- Troubleshoot cost or operational issues and coordinate with the Operations team to maintain service continuity.
6. Financial & Risk Oversight
- Monitor and manage accounts receivable (AR) and accounts payable (AP), ensuring timely collection and payment.
- Coordinate with the Claims/Customer Service team to resolve complaints and service-related issues.
7. Customer Relationship Management
- Build and maintain strong client relationships, providing updates, service information, and industry insights.
- Ensure customer satisfaction by proactively addressing potential issues.
8. Cross-functional Collaboration
- Work with Sales, Marketing, Operations, Pricing, Legal, and Claims teams to deliver solutions aligned with customer needs.
- Coordinate internal resources to support account growth and service quality.
9. Reporting & Communication
- Provide regular updates to management on sales performance, pipeline, AR/AP status, and business opportunities.
- Share insights on market trends, competitor activities, and potential opportunities.
Requirements
- High School diploma required; Bachelor’s in Business, Marketing, Logistics, Supply Chain, or related field preferred
- 8+ years of experience in logistics, freight forwarding, and transportation in logistics industry relevant industry knowledge
- Ability to build trustworthy relationships with customers at all levels (C-level, Managers, Staff)
- Excellent presentation, communication, and organizational skills.
- Excellent problem-solving skills
- Team player
- Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook
- Highly organized and detail-oriented, with a strong ability to prioritize tasks and work efficiently in high-pressure environments
- Collaborative leadership that engages and motivates team members, fostering a positive and productive work environment.
- Sales Force & Forwarding system understanding and experience preferred
- Candidates with experience in air import/export forwarding operations and sales in LA is a plus
- Candidates with experience in managing sales for mid-to-large Chinese clients in the U.S is a plus
- Bilingual in Chinese preferred
- Ability to travel up to 30%
- Work Location: Cerritos, CA (Onsite)
Benefits
We believe that when you thrive, we all succeed. That’s why our benefits are built to support your health, well-being, career growth, and life outside of work.
- Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.
- 401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
- Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses.
- Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug.
- Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life’s biggest moments.
- Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage.
- Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power.
- Wellness Programs From fitness incentives to mental health support, we’ve got your well-being covered.
- Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career.
- Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication.
- Subsidized Lunch Support Savor your meals with our support.
- ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life.
Samsung SDS America supports your professional development and growth in your future career.
Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $80,000 ~ $100,000/year + Sales Bonus Quarterly, and your base pay will depend on your skills, education, qualifications, experience, and location. This Sales position is under *Sales bonus policy. *Sales bonus quarterly based on operating profit and sales revenue achievement rate based on KPI/ Revenue Target.
Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
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