The posting
The Maintenance Superintendent is responsible for regular and ongoing maintenance of assigned building(s), equipment and grounds, in addition to protecting and overseeing the physical safety of the building and all people therein. First and foremost responsibility of the Maintenance Superintendent is to complete apartment turnovers in a safe and time-efficient manner as to maximize occupancy of the building. Additional specific tasks and responsibilities will vary based on each property and at different times of the year. The Maintenance Superintendent will also be included as part of a rotating weekend on-call schedule for the site (which generally includes the Community Manager, Maintenance Superintendent and Live-in Maintenance Technician), as scheduled and communicated by the Community Manager in advance. Responsibilities including the following:
- Apartment Turnovers: Attend to and complete all apartment turnovers in a time-efficient manner. Assess apartment condition as part of any recertifications, regular inspections and/or following move-out, as appropriate, so that additional projects associated with the apartment based on its condition can be assessed and time for turnover can be estimated. Maintain regular supplies typically used in apartment turnovers (e.g., paint, etc.,), so that supply chain issues do not delay turnovers. Communicate regularly with the Community Manager about turnovers, including prioritization when there are multiple units that require turnover at the same time.
- Regular Maintenance and Building Improvement: Maintain, repair and improve the building by accurately and promptly completing work orders, following regular maintenance schedules, investigating and researching solutions to problems, and by being proactive versus reactive (i.e., performing regular inspections of the entire property).
- Cleanliness of the Property: Provide regular cleaning to all parts of the property, including community areas, entrances, restrooms and any outside facilities. Establish routine cleaning schedules, which include floor care, general cleaning, trash removal, dusting and vacuuming, and sanitization. Please note that you may be authorized to utilize an outside vendor or Live-in Maintenance technician to perform some or all of these duties as pre-approved by the Community Manager.
- Building Safety: Protect and oversee the physical safety of the building and all persons associated therewith.
- Responding to Emergencies: Respond to emergency situations immediately and appropriately, including personal, medical, and maintenance emergencies. This responsibility shall also apply when on-call. As such, keeping your smartphone charged and accessible while on-call is required. Please note that response to medical emergencies should be limited to calling 911. Employees should never touch and/or move a resident or any other person.
- Weekend On-Call: Serve as part of a rotating weekend on-call schedule, as scheduled by the Community Manager. When on call, will be considered on-duty from Friday at 4:00 p.m. through Monday at 7:00 a.m. (as adjusted, as needed, at specific properties) and shall be within 30 minutes of the property if not going to be onsite at any time during the scheduled on-call shift.
- Utilize Organization-Wide Property Management Systems: Certain aspects of the Maintenance Superintendent’s job require use of certain technologies, applications and systems in order to document inspections, work orders and maintenance at each site. As such, Maintenance Superintendents are to use such technologies, applications and systems provided by the organization for such purposes. If needed, the organization will provide additional training to establish employee competencies in utilizing the technology.
- Leverage Skills: Effectively utilize certain skills, which may be different for each Maintenance Superintendent, including electrical, plumbing, carpentry, painting, building and equipment repair and grounds care, sidewalk and driveway maintenance, and snow removal. Discuss additional skills with Community Manager so that they may be utilized to assist with timeliness and to reduce building expenditures, as appropriate. Please note that employee safety is the organization’s top priority; as such, the organization does not want any employee doing something they do not have the skills, experience or appropriate equipment to complete in a safe manner.
- Project Deadlines: Meet regularly with the Community Manager to manage priorities and set timeline and schedule for projects. By prioritizing work and communicating closely with the Community Manager, work can be better managed and coordinated, as needed, to meet organization and property goals.
- Relationships: Establish and maintain cordial professional relationships with residents, families, vendors, community groups, staff, applicants and visitors.
- Vendors: Establish relationships and effectively communicate with Vendors for timely and efficient completion or projects and other maintenance. Discuss with Community Manager who will be responsible for regular vendor communication.
- Costs and Expenses: Control expenses related to maintenance by comparison shopping, avoiding waste, developing new skills, maintaining equipment and acting promptly and efficient to complete apartment turnovers. Please note that when shopping for tools, equipment or materials needed in order to complete work related to your job, you should anticipate needs in advance and limit time spent traveling off-premises for such purposes. Utilizing order and delivery and/or limited visits per week/month by advanced planning is expected.
- Documentation and Paperwork: Appropriately manage documentation of all maintenance and safety tasks by utilizing electronic and written service forms, logs, work orders, etc.
Requirements
- Related experience as a Maintenance Superintendent or other related position and/or previous work with the resident demographics
- Good written and oral communication skills; ability to read and comprehend written instructions and/or manuals
- Basic-to-advanced knowledge and ability, with or without accommodation, to perform cleaning and building maintenance tasks
- Basic-to-advanced knowledge of light plumbing, electrical and HVAC
- Valid NYS Driver’s License and access to and willingness to use own vehicle during working and on-call hours for work-related travel.
- Independent work ethic and ability to work without close supervision
- Patience and compassion for older persons and those with mobility impairments
- Attention to detail
- Experience in emergency situations; ability to read emergency panels
- Calm, pleasant demeanor
- Physical qualifications, which are required with or without reasonable accommodation.
Benefits
- Paid Time Off and Sick Leave
- 16 Observed Holidays
- Health Insurance Plan
- Dental Insurance Plan
- Vision Insurance Plan
- Live, Long-Term Disability and Short-Term Disability Plans
- Employee Assistance Plan
- Pet Insurance
- Pension Plan
- Annuity Plans
