Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 118 days ago

Managing Director - Travel & Tours Operations (Abuja)

Workable (global search)107,990 open roles

Where
Abuja, Federal Capital Territory, Nigeria
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManaging Director - Travel & Tours Operations (Abuja)Workable (global search) · Abuja, Federal Capital Territory, Nigeria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 118 days ago

Workable (global search) median: 6 days open

The posting

We are seeking a dynamic and experienced Managing Director to lead a prominent Travel & Tours Management Agency based in Abuja. The ideal candidate will be a visionary leader capable of driving strategic growth, managing diverse teams, and delivering exceptional travel solutions to clients.

As Managing Director, you will oversee all aspects of the agency's operations, including business development, client relationship management, financial performance, and operational efficiency. You will be responsible for setting strategic direction, expanding market presence, and ensuring high levels of customer satisfaction in a rapidly evolving travel industry.

Key Responsibilities

Strategic Leadership & Commercial Growth

  • Develop and implement long-term ticketing, pricing, and revenue optimisation strategies, including dynamic pricing models, to maximise ticket sales and capacity utilisation.
  • Lead budgeting, sales targeting, forecasting, and revenue planning processes to support data-driven business decisions and operational efficiency.
  • Provide regular sales analysis, commercial insights, and strategic recommendations to internal stakeholders, producers, promoters, and executive leadership.
  • Continuously identify opportunities to improve operational performance, revenue generation, and customer engagement across all ticketing channels.

Ticketing Operations & Event Management

  • Oversee the end-to-end ticketing operations for all events, ensuring efficient event builds, inventory management, and seamless customer experience delivery.
  • Manage VIP ticketing operations and premium customer experiences to maintain high service standards.
  • Act as the senior escalation point for complex customer service issues, operational disruptions, and high-profile event management challenges.
  • Ensure operational readiness and service excellence during live events while maintaining effective coordination across internal teams.

Financial & Business Management

  • Collaborate closely with the finance team to ensure accurate revenue tracking, financial reconciliation, settlement processes, and reporting.
  • Monitor ticket sales performance against institutional targets and ensure operational decisions align with financial objectives.
  • Drive accountability and financial discipline across all ticketing and operational processes.

Vendor & Stakeholder Management

  • Build and maintain strong relationships with ticketing platforms, external promoters, travel partners, and key service providers.
  • Negotiate and manage contracts with major ticketing and technology vendors such as Ticketmaster, Amadeus, AXS, and SeatGeek to ensure operational efficiency and commercial value.
  • Foster effective collaboration and communication across producing, marketing, operations, finance, and insight teams.

Team Leadership & Talent Management

  • Lead, mentor, and develop departmental heads and operational teams to drive high performance, accountability, and continuous improvement.
  • Recruit and retain top talent while fostering a culture of innovation, collaboration, and customer-centric service delivery.
  • Provide leadership and direction to ensure teams consistently meet operational and commercial objectives.

Data, CRM & Compliance Management

  • Analyse ticket sales data, purchasing trends, and customer insights to support audience segmentation and targeted marketing initiatives.
  • Collaborate with marketing and insight teams to improve customer acquisition, retention, and engagement strategies.
  • Stay abreast of emerging trends, technologies, and best practices in ticketing operations and event management.
  • Ensure compliance with health & safety regulations.

Requirements

  • Bachelor’s degree in Business Administration, Hospitality, Tourism Management, or a related field is required; a Master’s degree is preferred.
  • Minimum 10 years of progressive career experience, 3 years in travel, tours, and hospitality management with at least 5 years in a senior leadership role.
  • Strong knowledge of the travel industry, market dynamics, and customer service excellence.
  • Proven track record of successfully managing business operations and achieving growth targets.
  • Excellent leadership, interpersonal, and communication skills.
  • Demonstrated ability to develop business strategies and build strong client relationships.
  • Financial acumen with experience managing budgets, forecasting, and financial reporting.
  • Strong problem-solving, negotiation, and decision-making capabilities.
  • Ability to lead and inspire a diverse team in a fast-paced and dynamic environment.
  • Familiarity with travel management software and digital marketing tools is an advantage

KEY PERFORMANCE INDICATORS (KPIs)

  • Achievement of ticket revenue targets and commercial growth objectives
  • Capacity utilisation rates and inventory optimisation performance
  • Customer satisfaction ratings and reduction in complaint volumes
  • Accuracy and timeliness of financial settlements and audit processes
  • Operational efficiency and successful execution of high-profile events
  • Effectiveness of sales forecasting and revenue reporting processes
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.