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Open nowPosted 13 days ago

Marketing Intern

Workable (global search)108,016 open roles

Where
Singapore
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Your applicationOpen nowMarketing InternWorkable (global search) · Singapore

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 13 days ago

Workable (global search) median: 7 days open

The posting

Role Overview

As a Marketing Intern with the EPOS Rewards team, you will support the onboarding and success of SME merchants on our WhatsApp-integrated customer loyalty platform. EPOS Rewards helps businesses attract, engage, and retain customers.

This internship requires your presence at our office in Singapore. Work-from-home arrangements are not available.

Key Responsibilities

Marketing, Market Research, and Design Support

  • Design creative assets, conducting CRM market research to provide industry insights for Rewards implementations, and support marketing campaign execution for those implementations.
  • Gain valuable exposure supporting marketing campaigns and design requirements for EPOS Rewards merchants’ peak retail season, spanning the year-end holiday season, Christmas, New Year, Chinese Lunar New Year, Valentine's Day, etc.

Campaign Operations & Merchant Success

  • Monitor campaign performance metrics (open rates, click rates, redemption rates, repeat visits) and share actionable insights with merchants
  • Prepare simple performance reports to demonstrate ROI to merchant clients
  • Proactively identify and resolve merchant issues to drive retention and satisfaction

Product Management and Technical Support

  • Assist in product management-related tasks, including testing for feature release, conducting user research, contributing to drafting of product tasks
  • Support EPOS Rewards merchants in technical support, including liaising with internal stakeholders to solve issues

Merchant Onboarding & Solution Delivery

  • Manage end-to-end onboarding of SME merchants onto EPOS Rewards
  • Configure loyalty programme settings in line with each merchant's business needs
  • Coordinate with internal technical and sales teams to ensure timely, smooth go-lives

Product & Market Collaboration

  • Gather and synthesise merchant feedback to surface product improvement opportunities to the technical team
  • Assist in documenting new feature requirements and validating product changes with merchants

Operations & Process Improvement

  • Build and maintain SOPs, onboarding guides, and training materials for merchants and internal teams
  • Translation support for merchant onboarding and campaign execution
  • Support data processing, reporting, and general administrative tasks
  • Tasks supporting business requirements, as assigned
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