The posting
Job Title: Medical Liaison & Operations Coordinator (Radiology)
Position type: Full-Time
Work hours:
- Shift 1: 8:00 AM–5:00 PM ET, including a 1-hour unpaid lunch
- Shift 2: 4:00 PM–1:00 AM ET, including a 1-hour unpaid lunch
Work days: Monday to Friday
Salary: $5 - $7 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: Philippines
DESCRIPTION
Our client is a U.S.-based teleradiology practice that works closely with radiologists, clinics, hospital systems, and healthcare teams to support efficient medical imaging services and communication.
We are seeking a highly organized and dependable Medical Liaison and Operations Coordinator to serve as a central point of communication across the practice. This is a phone- and coordination-focused position that combines inbound call management, radiologist support, communication triage, and administrative assistance.
You will be responsible for answering incoming calls, determining what each caller needs, and efficiently connecting or routing them to the appropriate sales, recruitment, support, medical, or technical contact. You will also serve as an important liaison for radiologists, helping relay requests and coordinate communication between doctors, clinics, clients, and internal teams.
The ideal candidate has previous healthcare experience, excellent English communication skills, strong attention to detail, and the ability to remain calm and organized while managing multiple requests and stakeholders.
If you're a dependable healthcare professional who enjoys solving problems, connecting people, and keeping operations moving smoothly behind the scenes, this could be an excellent long-term opportunity.
Key Responsibilities
Inbound Call Handling & Triage
- Answer and manage inbound company calls professionally and efficiently
- Identify the purpose and urgency of incoming calls
- Triage calls into the appropriate pipeline, including sales, recruitment, support, or medical/operational needs
- Connect callers with the appropriate department, team member, or radiologist
- Take accurate messages and ensure information reaches the correct person
- Maintain a professional and helpful experience for all callers
- Handle multiple incoming requests while prioritizing appropriately
- Follow established communication and escalation procedures
Radiologist Support & Medical Liaison
- Serve as a primary point of contact for radiologists when they need assistance from other members of the team
- Act as an intermediary between radiologists, clinics, hospital systems, technical teams, and internal departments
- Handle and coordinate phone calls on behalf of radiologists when they are unavailable or occupied
- Receive requests from radiologists and connect them with the appropriate team or resource
- Receive calls from clients or clinics that require assistance from a radiologist and coordinate the appropriate next step
- Relay messages, requests, and information accurately between multiple parties
- Help doctors quickly connect with the information, department, or individual they need
- Escalate urgent or complex concerns according to established procedures
- Maintain professionalism and confidentiality when handling healthcare-related communications
Administrative & Operations Support
- Provide general administrative support across sales, recruitment, support, medical, and operational departments
- Assist with communication coordination and follow-up between departments
- Help organize and manage requests that require involvement from multiple teams
- Perform administrative tasks that support the day-to-day operation of the practice
- Help reduce the administrative workload of the Operations Manager
- Take ownership of routine coordination and administrative responsibilities so leadership can focus on higher-level operational priorities
- Support additional administrative and coordination needs as assigned
- Maintain organized and accurate records of relevant calls, messages, and follow-up actions
Top 3 Priorities
1. Inbound Call Handling & Triage Professionally manage incoming calls, quickly understand what each caller needs, and accurately route requests to the appropriate sales, recruitment, support, medical, or operational pipeline.
2. Medical Liaison & Radiologist Support Serve as a reliable communication link between radiologists, clinics, hospital systems, technical teams, and internal departments. Ensure requests and important information are communicated accurately and efficiently.
3. Administrative Support & Operational Relief Take ownership of routine administrative and coordination responsibilities to reduce the Operations Manager's workload and allow leadership to focus on larger operational priorities.
What Success Looks Like
Success in this position means becoming a dependable communication and coordination hub for the practice.
Performance may be measured through:
- Effective and professional handling of inbound calls
- Accurate triaging and routing of calls
- Accurate relay of information between radiologists and departments
- Timely coordination and follow-up on requests
- Productivity and active versus idle time
- Professional communication across internal and external teams
- Effective support of radiologists, clinics, and other stakeholders
- Reduction of routine administrative responsibilities handled by the Operations Manager
- Reliability, responsiveness, and consistent availability during the assigned shift
Requirements
Required Skills & Experience
- Previous experience working in a healthcare or medical environment
- Strong understanding of healthcare terminology and workflows
- Ability to communicate effectively with medical professionals and healthcare organizations
- Excellent inbound phone handling and customer service skills
- Strong verbal and written English communication skills
- Ability to listen carefully, understand the purpose of a call, and determine the appropriate next step
- Ability to accurately relay messages and information between multiple parties
- Comfortable communicating with radiologists, clinics, hospital systems, technical teams, clients, and internal departments
- Strong organizational and coordination skills
- Ability to manage multiple calls, requests, and priorities simultaneously
- Strong attention to detail and accuracy
- Ability to remain calm and professional in a fast-paced healthcare environment
- Strong problem-solving skills and ability to appropriately escalate issues
- General administrative support experience
- Ability to work independently while collaborating with multiple departments
- Dependable, motivated, and committed to providing consistent, high-quality support
- Strong interest in a stable, long-term remote opportunity
Healthcare & HIPAA Requirements
- Familiarity with healthcare terminology and operational workflows
- Understanding of the importance of HIPAA compliance and patient confidentiality
- Ability to handle sensitive healthcare information professionally and securely
- Willingness to complete required HIPAA and cybersecurity training
- Previous exposure to radiology or teleradiology operations is strongly preferred
- Ability to understand and appropriately coordinate requests involving medical professionals without independently providing clinical guidance
Systems & Tools
The role will work with:
- Grasshopper – VoIP/phone system
- Data Health – Healthcare/EHR-related platform; prior experience is not required
- Slack – Internal team communication
- Microsoft Office – Administrative and productivity tasks
Prior experience with Grasshopper is beneficial, but candidates should at minimum be comfortable learning and working with cloud-based VoIP and communication systems.
Ideal Candidate Profile
We're looking for someone who is:
- Professional and confident on the phone
- Clear and articulate in English
- Highly dependable and responsive
- Organized and detail-oriented
- Comfortable interacting with physicians and healthcare professionals
- Able to communicate with multiple stakeholders without losing important details
- Proactive about following up and resolving requests
- Capable of determining where a request should be routed or escalated
- Comfortable learning new healthcare systems and workflows
- Motivated to become a reliable, long-term member of the team
- Able to maintain focus and dedication throughout the assigned working hours
Basic Requirements
- Must be proficient in speaking and writing clear, professional English
- Must have relevant healthcare, medical, administrative, call handling, or coordination experience
- Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
- Must be available for video meetings with camera on when required
- Must be available to consistently work the assigned full-time shift
- Must maintain appropriate confidentiality and HIPAA-compliant work practices
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
