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Open nowPosted 8 hours ago

Member Services Coordinator - Customer Service (Full-Time, On-Site)

Workable (global search)106,928 open roles

Where
Bradenton, FL, United States
Work mode
On site
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Your applicationOpen nowMember Services Coordinator - Customer Service (Full-Time, On-Site)Workable (global search) · Bradenton, FL, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 34.1%30 days
This job: posted 8 hours ago

Workable (global search) median: 4 days open

The posting

Location: Bradenton, FL Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. Job Type: Full-time, W-2, paid weekly

About the Role We’re hiring a Member Services Coordinator to provide phone-based customer support to our estate planning members. You’ll follow up after plan delivery, answer benefit questions, and help members connect with network attorneys for plan changes or estate settlement. This is a great fit for a customer service professional who enjoys helping people and works well in an organized, fast-paced office.

Responsibilities

  • Make post-delivery and survey follow-up calls to confirm member satisfaction
  • Request online reviews from satisfied members
  • Explain Assured Care plan benefits and attorney network access
  • Participate in outbound call campaigns
  • Answer and route inbound calls to the appropriate department
  • Resolve member concerns professionally and document interactions
  • Inform members of plan updates and ongoing service options

Requirements

  • 2+ years of customer service, call center, or member services experience
  • Strong verbal communication and phone etiquette
  • Ability to manage multiple tasks and stay organized
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • Ability to work on-site Monday–Friday

Nice to Have

  • Experience in a law firm, insurance, or financial services environment
  • Familiarity with estate planning concepts (training provided)

Benefits

  • Health, dental, vision, and life insurance (after 90 days)
  • 401(k) with company match
  • Paid time off, vacation, and holiday pay
  • Weekly pay
  • Consistent daytime schedule with no weekends

Ready to make a difference for families? Apply today.

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