Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 23 days ago

Merchant Success Representative

Workable (global search)108,016 open roles

Where
Santo Domingo, Distrito Nacional, Dominican Republic
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMerchant Success RepresentativeWorkable (global search) · Santo Domingo, Distrito Nacional, Dominican Republic

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 23 days ago

Workable (global search) median: 7 days open

The posting

Company Overview:

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion — because our success hinges on our people.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

  • Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
  • Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
  • Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
  • Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
  • High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

Role Overview

The Merchant Success Representative (MSR) is the first point of contact for merchants whose funding applications have been declined. This role is equal parts empathy and execution — you'll clearly communicate decline outcomes, help merchants understand what's holding them back, and introduce OPF's growth tools that can help them qualify in the future. You do not need prior sales experience. You do need to be articulate, driven, and genuinely want to help small business owners win.

This is a structured, script-guided role. You will be trained on our proven call flow and have clear playbooks for every stage of the conversation, from delivering the decline to handling objections.

What You'll Do

  • Conduct outbound calls to merchants following application reviews to communicate decline decisions clearly and professionally
  • Walk merchants through their Business Health Score, explaining the specific factors affecting their application
  • Identify the root causes behind a merchant's decline and help reframe their path to funding
  • Present OPF's digital presence and growth tools to merchants as a way to improve their Business Health Score and increase their chances of approval
  • Guide merchants through a structured conversation — from decline delivery to upsell close — using our provided script and training
  • Handle objections confidently using rebuttals you will be trained on
  • Complete Do Not Call and Do Not Email requests as needed
  • Log call outcomes and merchant interactions accurately
  • Support the Merchant Success Supervisor with additional tasks related to customer experience

Requirements

What We're Looking For

Required experience:

  • Fluently bilingual in English and Spanish — both written and verbal
  • Effective communicator who can deliver difficult news with empathy and move a conversation forward
  • Comfortable working from a structured script and call flow
  • Intermediate to advanced computer skills
  • Proficient in Microsoft Office

Nice to Have:

  • Prior experience in customer service, collections, or phone-based roles
  • Business Administration or related degree

Personality & Work Style:

  • High energy and self-motivated
  • Strong attention to detail
  • Positive, team-first attitude
  • Thrives in a fast-paced, structured environment
  • Genuinely cares about helping small business owners

What You'll Be Trained On

No prior sales experience is required — we teach everything. You will receive full training on:

  • How to deliver application decline results with professionalism and compassion
  • How to walk merchants through their Business Health Score and explain lender evaluation criteria
  • How to identify and reframe the root causes behind a decline
  • How to present OPF's digital presence tools and connect them to a merchant's path to funding approval
  • Objection handling: "I'm not interested," "I already have customers," "I'll think about it," and more
  • Call flow, pacing, and conversation control

Benefits

  • Private medical insurance plan
  • Law benefits
  • Perfect attendance bonus
  • Growth opportunity within the company
  • Fun, collaborative work environment
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.