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Open nowPosted 40 days ago

Network Operations Center (NOC Engineer)

Workable (global search)108,016 open roles

Where
Cebu City, Cebu, Philippines
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Your applicationOpen nowNetwork Operations Center (NOC Engineer)Workable (global search) · Cebu City, Cebu, Philippines

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 40 days ago

Workable (global search) median: 7 days open

The posting

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.

Key Responsibilities

Network Monitoring & Performance

  • Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos
  • Analyze performance trends, bandwidth, latency, packet loss, and KPIs
  • Maintain monitoring thresholds, alert policies, and SLA metrics

Incident & Problem Management

  • Respond to alerts and outages within SLA timeframes
  • Perform triage, diagnosis, and manage incident lifecycle
  • Conduct root cause analysis and document lessons learned
  • Track trends and recommend preventive measures

Escalation Management

  • Serve as primary escalation point for Tier 1 and Tier 2 support team.
  • Escalate complex issues to Tier 4 engineers and specialized teams
  • Coordinate vendor support and facilitate bridge calls during major incidents
  • Manage communication between technical teams, management, and stakeholders.

Network Operations & Maintenance

  • Execute firmware updates, patches, and configuration changes
  • Configure routers, switches, firewalls, load balancers, wireless controllers
  • Implement VLANs, access control policies, and VPN connections
  • Perform change management and maintenance window activities

Troubleshooting & Support

  • Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks
  • Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)
  • Analyze traffic using Wireshark, tcpdump
  • Address DNS, DHCP, firewall, NAT, and VoIP issues
  • Work on SSID requests, conference issues and other special requests

Security Operations & Compliance

  • Monitor security event logs and SIEM alerts for potential threats or breaches
  • Implement and maintain network security policies and access control lists (ACLs)
  • Respond to security incidents and coordinate with security operations team
  • Perform security vulnerability assessments on network devices
  • Ensure compliance with organizational security standards and regulatory requirements
  • Maintain audit logs and documentation for compliance reporting
  • Participate in security incident response procedures

Field Technician Coordination & Dispatch

  • Work with field technicians and coordinate tech dispatches for:
  • PMS (Property Management System) troubleshooting and connectivity issues
  • WiFi site surveys, coverage analysis, and wireless optimization
  • 3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology
  • Coordinate on-site troubleshooting activities and vendor escalations

Documentation & Collaboration

  • Maintain network documentation, topology diagrams, SOPs
  • Create post-incident and RCA reports
  • Participate in capacity planning and continuous improvement initiatives
  • Work closely with Engineering, logistics, equipment and third party vendors as new equipment and technologies are integrated with the production network

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1+ years of network operations or NOC experience
  • Incident management and escalation handling
  • Experience coordinating with field technicians and dispatch operations
  • Strong communication and problem-solving abilities
  • Calm under pressure during critical incidents
  • Team collaboration and mentoring skills
  • Time management and prioritization
  • Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)
  • Willing to work onsite.
  • Willingness to work rotating shifts, including nights, weekends, and holidays

Benefits

  • Free one meal a day
  • Emergency Loan and Other Financial Assistance Program
  • Free 24 Hours snacks and beverages
  • Health Insurance
  • Health Subsidy
  • Interest-Based Clubs
  • Life Insurance
  • Team Socialization Allowance
  • Perfect Attendance Bonus
  • Year-End Performance Bonus Plan(Company discretion)
  • And much more
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