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Open nowPosted 934 days ago

Network Operations Center (NOC) Technician

Workable (global search)19,973 open roles

Where
Austin, TX, United States
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Your applicationOpen nowNetwork Operations Center (NOC) TechnicianWorkable (global search) · Austin, TX, United States

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 934 days ago

Workable (global search) median: 2 days open

The posting

The NOC Team is the heart of our Support Operations division and an entry-level technical role.

This is a fast paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly. The NOC handles all incoming tasks such as support and dispatch requests, technical systems alerts, resource coordination and interdepartmental communication, as well as resolving a portion of incoming support cases.

Essential Duties and Responsibilities:

  • Act as a point of contact for all types of service requests.
  • Communicate directly with customers as needed.
  • Assist in coordination of the support teams to maximum utilization and improve communication.
  • Monitor alert systems and take appropriate action.
  • Assist in management of the emergency process for support requests requiring escalation.
  • Work with support technicians and management to do whatever is necessary to provide excellent service.
  • Continuously develop technical skills by resolving a portion of incoming support cases to enable progression to a technical support role.
  • Provide feedback on opportunities to improve process and workflow efficiency.

Requirements

  • Professional and effective written and oral communication as well as excellent interpersonal skills: such as telephony skills, active listening and customer-care.
  • Basic computer, operating system and application knowledge.
  • Basic understanding of networking technologies and components such as switches, routers and firewalls.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Ability to organize and prioritize work and adapt to changes quickly.
  • Self-motivated with the ability to work in a fast moving, team based environment.

Additional Requirements

  • Participate in after hours rotation.
  • Must be able to lift 50lbs.
  • Must pass a drug and background screening.

Benefits

  • Flexible Paid Time Off
  • 401k
  • Medical/Dental/Vision Insurance available
  • Life and AD&D Insurance
  • Disability Insurance
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