The posting
Finally, a networking role where "have you tried turning it off and on again?" isn't the solution.
If your happy place involves building firewalls, fine-tuning WiFi, troubleshooting VPNs, troubleshooting networks so they don't fall over the moment someone starts a Teams meeting, and occasionally muttering "it's always DNS"... we should probably talk.
We're looking for a Network Support Technician to join our Philippines team, supporting our US-based parent company during US business hours. Yes, it's a late shift. The upside? You can skip the Manila rush hour, enjoy merienda before work, and when your shift finishes, half the world is still deciding what to order for dinner.
This role is a broad support role that leans towards networking and security. We're particularly interested in someone who knows their way around Ubiquiti, but if you've built and supported environments using Cisco, Fortinet, Sophos, Palo Alto, Meraki, WatchGuard or similar technologies, we'd still love to hear from you.
About First Focus
First Focus is Australia's leading mid-market Managed Service Provider, recognised as Australia's #1 MSP by Cloudtango for nine consecutive years. With almost 500 talented people across Australia, New Zealand and the Philippines, we've spent more than 15 years helping businesses get more from their technology.
We're proud of our culture because it isn't built on slogans stuck to office walls. It's built on hiring smart people, trusting them to do great work, supporting them when they need it, and celebrating success when they earn it. Simple, really.
We're also big believers in our company values. For this role, we'd especially like to highlight Be the Solution, because we love people who take ownership, solve problems and see things through. You can learn more about our values at https://www.firstfocus.com.au/about-us/.
Why you'll love this role
- Work with modern networking technologies across multiple customer environments.
- Build, configure and support enterprise-grade firewall solutions.
- Work with Ubiquiti, while also gaining exposure to other leading vendors.
- Solve interesting technical problems instead of resetting passwords all day.
- Join an experienced internal support team that enjoys sharing knowledge rather than guarding it like it's the last slice of pizza.
- Hybrid working, with remote considered for the right candidate.
- Genuine career progression into Engineering or Networking pathways.
What you'll be doing
- Deploying, configuring and supporting network infrastructure across multiple client environments.
- Installing, configuring and maintaining firewall platforms, with Ubiquiti preferred.
- Supporting technologies including routing, switching, VLANs, VPNs and wireless networking.
- Troubleshooting complex connectivity and security issues.
- Working with project and engineering teams to deliver new network deployments.
- Monitoring network health and proactively identifying opportunities for improvement.
- Providing technical guidance and clear communication to clients.
- Creating accurate technical documentation and maintaining network standards.
Requirements
What we're looking for
- Experience supporting business network environments.
- Strong knowledge of TCP/IP networking, routing and switching.
- Experience configuring and supporting firewalls.
- Ubiquiti experience is highly desirable.
- Experience with Fortinet, Cisco, Sophos, Palo Alto, Meraki, WatchGuard or other enterprise networking vendors will also be considered.
- Experience with wireless networking, VPNs and network security.
- Previous MSP experience will be highly regarded.
- Excellent communication skills and a genuine passion for solving problems.
- Comfortable working late shift to support our US-based operations.
Benefits
What you'll get
- Competitive salary package of ₱80,000 to ₱100,000 per month, plus benefits.
- Hybrid working arrangements, with remote considered for the right candidate.
- HMO from Day 1, including one dependent (spouse) and dental cover.
- Free access to Uprise with confidential one-to-one coaching from qualified psychologists or counsellors.
- Day shift? Not this time. Instead, you'll work a consistent US-aligned schedule with weekends off where operationally applicable.
- 25 days paid leave annually.
- Employee referral program, ₱20,000 referral bonus.
- MVP Award, ₱10,000.
- Regular social events, End of Financial Year celebrations and Christmas parties.
- Loyalty bonuses (conditions apply).
- Mentoring and access to an extensive learning library.
- Opportunities to work alongside some of the best engineers in the industry.
Office locations (Hybrid roles):
- 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City, Metro Manila, Philippines
- 26th Floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa
Ready to join us?
If you're looking for a role where you'll spend more time fixing our network than explaining where the power button is, we'd love to hear from you.
Bring your networking expertise, your curiosity, and your willingness to Be the Solution. We'll provide the opportunities, support and career growth to help you keep building something great.
Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
AI in Recruitment: We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.
