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Open nowPosted 234 days ago

Network VoIP Support Engineer (Remote - LATAM)

Workable (global search)108,016 open roles

Where
Argentina
Work mode
Remote
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Your applicationOpen nowNetwork VoIP Support Engineer (Remote - LATAM)Workable (global search) · Argentina

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 234 days ago

Workable (global search) median: 7 days open

The posting

Vivant is on a mission to eliminate business downtime. We guarantee 100% uptime for SMBs, and we’re looking for a Level 1-2 Support Engineers to help us deliver on that promise.

Essential Criteria

  • Not Desktop Support: If your background is primarily hardware repair or general IT helpdesk, please do not apply.
  • VoIP Expert: You must have hands-on experience with SIP trunks, PBX systems, and network routing.
  • English Only: Supporting U.S. customers; English fluency is required. Resumes must be in English.

Requirements

Your day to day life as a Support Engineer:

  • Answer incoming client calls related to VoIP, internet, or WIFI issues
  • Work tickets involving call quality, dropped calls, network drops, or routing problems
  • Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)
  • Assist with PBX provisioning, phone registration, and softphone setup
  • Prioritize outages (phones down, internet down, WiFi down)
  • Document every step clearly and communicate status updates professionally
  • Escalate advanced issues to senior telecom engineers when appropriate
  • Maintain ticket SLAs with clear, fast response times

Key Responsibilities:

  • First-level support for VoIP, networking, and connectivity issues
  • Troubleshoot SIP, call quality, latency, jitter, and registration failures
  • Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics)
  • Troubleshoot WiFi drops, access point connectivity, and cabling-related issues
  • Provision phones, extensions, voicemail, call flows, and SIP trunk configs
  • Manage and prioritize tickets through our help desk system
  • Escalate complex problems with proper documentation
  • Update knowledge base articles and internal processes

Minimum Requirements:

  • 2+ years of VoIP or Network Support experience.
  • Strong understanding of TCP/IP, DNS, DHCP, and NAT.
  • Practical expertise with:
  • SIP, PBX systems, and SIP trunks.
  • Routers, switches, and WiFi troubleshooting.
  • Experience with ticketing systems and remote customer rapport.
  • Ability to communicate technical information clearly and simply to non-technical users.
  • A driven and proactive mindset paired with a passion for continuous learning and making a meaningful impact on our company’s success.
  • Solid understanding of key VoIP metrics such as MOS score, latency, jitter, and packet loss.

Nice to Have

  • CompTIA Network+, CCNA, or VoIP-related certifications
  • Experience in telecom, MSP, or VoIP carrier environment
  • Experience with Poly, Grandstream, or cloud PBX platforms

Benefits

Why Vivant?

  • Growth: Competitive salary + bonuses. We hire for impact and promote leaders.
  • Culture: We value Reliability, Product Knowledge, and Autonomy.
  • Impact: Help us eliminate the frustrations of internet and phone outages for good.

Schedule:

  • Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F

Compensation:

  • Monthly Base Salary: $1,500 – $2,500 USD.
  • Determining Factors: Final offer depends on technical expertise, years of relevant experience, and specific skills.
  • Note: This range covers base pay only; all other benefits will be discussed during the offer stage.

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