The posting
Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $30.00 Hourly
Join the Team at M Social Sunnyvale
At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.
About M Social Sunnyvale
As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
- Passion for Hospitality – Delivering meaningful and memorable guest experiences
- Entrepreneurial – Taking ownership and acting with agility
- Innovation & Progressive – Continuously improving how we operate and serve
- Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role:
As our Night Auditor, you will combine exceptional guest service with overnight financial and operational responsibilities to ensure the hotel is prepared for a successful new business day. You will oversee the Front Desk during overnight hours, assist guests, complete the daily audit process, reconcile financial transactions, and ensure the safety and security of the hotel throughout the night.
This role is ideal for someone who is detail-oriented, dependable, enjoys working independently, and is committed to providing outstanding guest service.
Your Impact – Overnight Operations
You will play a critical role in maintaining seamless overnight operations by balancing guest service with financial accuracy. Your attention to detail, professionalism, and ability to work independently help ensure operational excellence while creating a safe and welcoming environment for overnight guests.
What You'll Be Doing
Front Desk Operations
- Welcome and assist guests during overnight hours with professionalism and hospitality
- Complete guest check-ins, check-outs, room assignments, and reservation modifications
- Respond promptly to guest requests, concerns, and service recovery situations
- Answer incoming telephone calls and provide information about hotel services and amenities
- Maintain accurate guest records and ensure guest confidentiality
Night Audit & Financial Responsibilities
- Complete the nightly audit process and reconcile daily financial transactions
- Balance guest accounts, room charges, payments, and departmental revenue
- Generate and distribute daily operational and financial reports
- Verify cash, credit card, and payment transactions for accuracy
- Prepare the hotel for the next business day by completing required system updates and reports
Overnight Hotel Operations
- Monitor hotel activity and ensure smooth overnight operations
- Coordinate with Housekeeping, Engineering, Security, and hotel leadership as needed
- Perform routine property walkthroughs to identify maintenance or safety concerns
- Support late arrivals, early departures, and overnight guest needs
Safety & Security
- Monitor hotel entrances, public areas, and overnight activity
- Respond appropriately to emergencies, guest incidents, and safety concerns
- Follow hotel emergency procedures and security protocols
- Report suspicious activity, maintenance issues, and operational concerns promptly
Team Collaboration
- Communicate important operational updates to the morning Front Office team
- Prepare shift handover notes and daily reports
- Support other departments during overnight operations as business needs require
- Foster a positive, professional, and guest-focused work environment
Requirements
- Passion for hospitality and delivering exceptional guest experiences
- Strong attention to detail and accuracy
- Excellent communication and customer service skills
- Ability to work independently and make sound decisions
- Strong organizational, analytical, and problem-solving abilities
- Ability to work overnight shifts, weekends, holidays, and varying schedules
Technical / Role-Specific Requirements
- Previous Front Desk, Night Audit, hotel accounting, or hospitality experience preferred
- Experience with hotel Property Management Systems (Opera Cloud preferred or similar PMS)
- Basic accounting, cash handling, and financial reconciliation experience
- Proficiency in Microsoft Office, including Excel and Outlook
- Ability to prepare accurate financial reports and reconcile daily transactions
Preferred Qualifications
- Previous experience in a full-service or lifestyle hotel preferred
- Knowledge of hotel accounting principles and night audit procedures
- Experience handling guest service recovery and conflict resolution
- Bilingual abilities are a plus
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift
- Occasionally lift, carry, push, or pull up to 25 pounds
- Ability to work overnight hours with sustained focus and attention to detail
- Comfortable working independently while maintaining a guest-facing presence
Education
- High school diploma or equivalent required
- Associate's degree or coursework in Hospitality, Business, Accounting, or a related field is a plus
- Equivalent combination of education and relevant experience will be considered
Benefits
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.
Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
