The posting
Looking for Philippines-based candidates
Job Role: Office Manager
Compensation range: $2,000AUD - $3,000 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: A Gold Coast-based metal roofing business with a small team of roofers, specialising in full re-roofs, roof repairs, leak services, and maintenance.
Role Overview: The Office Manager (Systems & Operations) will help build the business's office and operational systems from the ground up, with a strong focus on technology, AI automation, systems integration, and process improvement.
The role will initially support the implementation and configuration of ServiceM8, Xero, and the broader business software environment, working alongside an external AI systems provider. The successful candidate will be expected to understand how these systems work together, help test and improve integrations, identify automation opportunities, and eventually take ownership of ongoing system improvements.
The ideal candidate has a technical mindset and hands-on experience building, connecting, and improving business systems and automated workflows, rather than simply using AI tools. Once established, the role will also oversee day-to-day office operations and ongoing system improvements.
The role requires independent work, a reliable computer and internet connection, and daily overlap with Queensland business hours (AEST).
Key Responsibilities:
Systems, AI Automation & Process Improvement:
- Build and improve office systems, workflows, processes, and SOPs from the ground up
- Work alongside the external AI systems provider to test, troubleshoot, document, and improve system integrations and automated workflows
- Identify and implement opportunities using AI, automation, APIs, and integrations to reduce manual work and improve efficiency
- Configure and maintain ServiceM8, including staff roles, job types, job stages, templates, and forms
- Set up and test the quote-to-invoice workflow and Xero integration once approved
- Troubleshoot system and workflow issues and develop practical solutions
- Document systems, automations, processes, and SOPs, and train team members on their use
- Continuously review and improve systems for efficiency, accuracy, and scalability
Day-to-day Operations:
- Monitor enquiries, quotes, bookings, and job progress to keep work moving
- Maintain accurate job information, photos, documentation, and job stages
- Manage invoicing, overdue accounts, and payment reconciliation in Xero
- Prepare qualifying jobs for team bonus processing based on confirmed customer payment
- Post completed projects to social media and manage customer removal requests
- Provide weekly reports on job status, overdue invoices, and outstanding issues
- Take ownership of day-to-day operations, work independently, and proactively flag issues
- Communicate confidently with the team and customers by phone when required
- Follow approval and security requirements when managing systems, customer information, pricing, and company records
- Maintain appropriate access controls and protect confidential information, including passwords, payment details, customer data, and job records
Requirements
Required Skills and Qualifications:
- Proven experience in office management, operations, systems administration, business systems, or a similar role
- Strong technical mindset with hands-on experience building, integrating, testing, or improving business systems and automated workflows
- Practical experience with AI automation, workflow automation, integrations, APIs, or similar technologies
- Experience using AI-assisted development or automation tools such as ChatGPT, Claude, Claude Code, or similar, with the ability to apply them to real business processes rather than simply use them for basic tasks
- Hands-on experience with ServiceM8 or similar trade/job management software
- Working knowledge of Xero, including invoicing, payments, and bank reconciliation
- Strong ability to identify opportunities for process improvement and job automation
- Office administration experience, preferably in a trade or construction business
- Excellent written and verbal English with clear, professional communication
- Highly organised, detail-oriented, proactive, and comfortable taking ownership
- Able to build structure and systems from the ground up and improve processes as the business grows
- Basic understanding of Australian business requirements, including GST, BAS, superannuation, and payment terms
- Practical experience using AI tools such as ChatGPT, Claude, or Grok, with the ability to give clear instructions and check outputs for accuracy
Work Arrangement & Expectations:
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
