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Open nowPosted 14 hours ago

On-Site Engineer

Workable (global search)106,842 open roles

Where
New Orleans, LA, United States
Work mode
On site
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Your applicationOpen nowOn-Site EngineerWorkable (global search) · New Orleans, LA, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 14 hours ago

Workable (global search) median: 4 days open

The posting

SWK Technologies is committed to providing superior technical support to clients both remotely and on-site. The On-Site Engineer serves as the primary point of contact for end-user IT support, maintaining workplace technology, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring reliable network and infrastructure operations. This role combines hands-on technical support, systems administration, and customer service in a fast-paced environment.

Key Responsibilities

  • Provide walk-up, phone, and ticket-based technical support to end users.
  • Deploy, configure, maintain, and troubleshoot workstations, peripherals, printers, and other IT equipment.
  • Manage hardware lifecycle activities, including new hire setup, repairs, upgrades, and equipment returns.
  • Administer Microsoft 365 and Entra ID, including user accounts, licensing, access management, and security-related requests.
  • Troubleshoot application, device, and connectivity issues, escalating complex problems when needed.
  • Support and maintain network infrastructure, including switches, wireless access points, and basic firewall configurations.
  • Maintain accurate IT documentation, asset records, and system configurations.

Requirements

Required Qualifications

  • Experience troubleshooting Windows hardware, software, and Microsoft 365 environments.
  • Knowledge of networking fundamentals, including IP addressing, connectivity troubleshooting, and basic firewall management.
  • Hands-on experience installing, repairing, and upgrading computer hardware.
  • Familiarity with Microsoft 365 and Entra ID user, license, and access administration.
  • Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
  • Excellent communication skills and the ability to explain technical concepts to non-technical users.
  • Ability to manage confidential information with professionalism and discretion.

Preferred Qualifications

  • Industry certifications such as CompTIA Network+, CCNA, Microsoft AZ-900, or equivalent.
  • Experience deploying and supporting Azure resources.
  • Familiarity with Parallels RAS, Citrix, or other virtual desktop infrastructure (VDI) solutions.
  • Experience working within a team-based IT support environment using a ticketing system i.e. Halo PSA

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Work From Home
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