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Open nowPosted 102 days ago

Onsite Support Engineer (Athens, 1/2L Support, English/Greek)

Workable (global search)108,016 open roles

Where
Athens, Attica, Greece
Work mode
On site
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Your applicationOpen nowOnsite Support Engineer (Athens, 1/2L Support, English/Greek)Workable (global search) · Athens, Attica, Greece

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 102 days ago

Workable (global search) median: 7 days open

The posting

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Athens.

Tasks and Responsibilities

  • Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
  • Act as the primary onsite point of contact for end-user IT issues
  • Troubleshoot incidents and service requests via ticketing system (ServiceNow)
  • Deliver prompt and professional user support (desk-side and remote)
  • Document all activities and resolutions accurately in the ticketing system
  • Support IT onboarding for new employees (equipment setup, user guidance)
  • Maintain and contribute to knowledge base documentation
  • Support continuous service improvement initiatives

Requirements

  • Fluent English and Greek (written and spoken)
  • Minimum 2+ years of experience in IT support / onsite support role
  • Strong troubleshooting skills in Windows environment and standard IT tools
  • Experience with ticketing systems (e.g., ServiceNow)
  • Excellent communication and customer-oriented mindset
  • Ability to work independently in an onsite client environment
  • Well-organized, reliable, and detail-oriented
  • Experience in regulated environments (e.g., GxP) is a plus
  • Ability to provide a clean criminal record extract (not older than 3 months)

Benefits

  • Broad range of tasks and responsibilities
  • Friendly and international working environment
  • Professional development opportunities
  • Referral program (“Fishing for Friends”)
  • Company-sponsored events

Is IT in your DNA? Join us and help deliver IT where it counts.

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