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Open nowPosted 209 days ago

Operations Associate - South West London

Workable (global search)108,016 open roles

Where
London, England, United Kingdom
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Your applicationOpen nowOperations Associate - South West LondonWorkable (global search) · London, England, United Kingdom

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 209 days ago

Workable (global search) median: 7 days open

The posting

Freelance Operations & Housekeeping Associate – London Flexible Part-Time Work | £18+ per hour

Are you looking for flexible work that fits around your existing commitments?

Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in London. This role is ideal for someone already working part-time or looking to further supplement their income.

About Us

Pass the Keys is one of the UK’s leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.

Requirements

Role Overview

As an Operations Associate, you’ll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our properties. You’ll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly.

Key Responsibilities:

  • Fixing small handyman / maintenance jobs
  • Delivering guest essentials and equipment to properties as needed
  • Assisting guests with check-in, key exchanges and property access
  • Running errands to resolve in-stay guest requests
  • Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
  • Conducting spot checks and reporting maintenance issues
  • Assisting with linen stock management at the local storage unit
  • Using the Pass the Keys app to log jobs, upload photos, and report damage or issues

What We’re Looking For

  • Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
  • A reliable and punctual approach as our guests experience depend on a timely approach
  • High standards and attention to detail, especially when it comes to cleaning and presentation
  • Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
  • Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
  • Confident using a smartphone and mobile apps for job tracking and communication
  • An understanding of short-let hospitality (e.g. Airbnb) and guest expectations
  • A good working knowledge of London’s layout and neighbourhoods
  • Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
  • Basic handyman skills are a bonus — and having your own tools is essential for these tasks

Benefits

What We Offer

  • £18 per hour, depending on the task and time of day
  • Flexible freelance work that fits around your lifestyle
  • Immediate start with ongoing support from a friendly, professional team

A chance to grow with one of the UK’s fastest-growing short-let platforms

Apply Now

If you’re enthusiastic, dependable, and love variety in your day, we’d love to hear from you. Please send your CV and a brief note outlining your availability and why this role is right for you.

Explore our Trustpilot reviews and discover why we’re a leading company in our field:https://uk.trustpilot.com/review/passthekeys.com

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