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Open nowPosted 144 days ago

Operations Manager (McKinley) | Onsite

Workable (global search)108,016 open roles

Where
Taguig, Metro Manila, Philippines
Work mode
On site
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Your applicationOpen nowOperations Manager (McKinley) | OnsiteWorkable (global search) · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 144 days ago

Workable (global search) median: 7 days open

The posting

Work Setup: Onsite (McKinley, Taguig)

Job Summary:

Operations Manager brings visionary, hands-on leadership to CE support, driving scalable delivery, nurturing leadership talent, and ensuring consistently outstanding service. This pivotal role expertly manages end-to-end operations while perfectly syncing people strategies with client objectives.

Key Responsibilities:

  • Lead vibrant CE teams and Assistant Managers across Tier 1-3 operations, motivating excellence at every level.
  • Oversee and elevate key performance indicators including SLAs, CSAT, quality, cost, and team development.
  • Champion innovative operational strategies, fueling continuous improvement and enhanced efficiency throughout.
  • Act as the senior escalation point, confidently handling critical operational, client, or delivery challenges.
  • Collaborate closely with senior leaders in Recruitment, HR, Workforce, QA, and Product to align objectives and amplify impact.
  • Cultivate leadership growth and succession planning to build a resilient, future-ready CE operations team.

Qualifications:

  • Bachelor’s degree
  • Minimum 24 months experience as an Operations Manager or equivalent.
  • Demonstrated success in leading large BPO teams through multiple leadership layers.
  • Expertise in driving performance management, ensuring robust governance, and delivering exceptional service quality.

Core Competencies:

  • Driving visionary leadership and flawless execution
  • Seamlessly collaborating with cross-functional stakeholders
  • Harnessing business insights through performance analytics
  • Expertly navigating change and mitigating risks
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