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Open nowPosted 180 days ago

Operations & Project Administrator - IT industry

Workable (global search)108,016 open roles

Where
South Africa
Work mode
Remote
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Your applicationOpen nowOperations & Project Administrator - IT industryWorkable (global search) · South Africa

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 180 days ago

Workable (global search) median: 7 days open

The posting

Our client in the UK is looking for an Operations & Project Administrator to help them move the needle internally as they grow and mature as a technology services business.

This role is responsible for keeping the engine running: progressing internal projects, ensuring tickets always have a next step, managing escalations, improving how they work, and making sure nothing stalls.

You won’t be expected to be a technical engineer,but you will need to understand how an MSP works, how ticket systems operate, and how projects and support flow through a tech business. This is an outcome‑driven role, focused on momentum, clarity, and continuous improvement.

Key Responsibilities

Internal Operations & Delivery

  • Own and progress internal projects that improve how we operate as a business.
  • Act as an extension of the Project Manager / Operations function.
  • Ensure work streams always have a clear next action, owner, and timeline.
  • Identify blockers early and drive resolution.

Ticket & Workflow Management

  • Oversee ticket queues and ensure tickets are actively progressing.
  • Chase updates, escalate where required, and prevent stagnation.
  • Ensure priority issues and uptime-related escalations are handled promptly.
  • Maintain clarity between support work, project work, and internal initiatives.

Process & Continuous Improvement

  • Identify inefficiencies in systems, workflows, and ways of working.
  • Recommend and help implement improvements, automation, or simplification.
  • Support documentation of processes so work is repeatable and scalable.
  • Ask “how could this be done better, slicker or more efficiently?”.

Stakeholder Coordination

  • Coordinate between technical staff, project managers, and leadership.
  • Support communication around status, risks, and progress.
  • Help bring structure and follow-through to internal initiatives.

Requirements

Essential

  • Experience working in an MSP, IT services company, or similar tech environment.
  • Strong understanding of how ticket systems, projects, and support teams operate.
  • Highly organised with excellent follow‑through.
  • Naturally proactive — sees what needs doing and gets on with it.
  • Comfortable managing multiple moving parts.
  • Outcome‑focused: cares more about progress than activity.

Desirable

  • Experience with tools such as PSA/ticketing systems (e.g. Autotask, Halo, ServiceNow, Zendesk, Jira, Monday, etc.).
  • Exposure to internal improvement projects or operational roles.
  • Interest in automation, process optimisation, or systems thinking.

What This Role Is Not

  • Not a technical engineer role.
  • Not purely admin or note‑taking.
  • Not reactive order‑taking.

This is a delivery and momentum role — someone who keeps things moving and improves the way the business runs.

Why This Role Matters

As we scale, internal friction becomes the biggest risk. This role exists to:

  • Protect delivery quality.
  • Keep standards high.
  • Reduce noise and inefficiency.
  • Help the leadership team focus on growth.
  • You’ll have genuine impact on how the business operates day‑to‑day.

Ideal Personality Fit

  • Driver over a passenger.
  • Self-starter and highly motivated.
  • Calm, structured, and dependable.
  • Comfortable challenging “how we’ve always done it”.
  • Enjoys bringing order to complexity.
  • Takes pride in finishing things properly.
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