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Open nowPosted 131 days ago

Operations Specialist

Workable (global search)108,016 open roles

Where
Malaysia
Work mode
Remote
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Your applicationOpen nowOperations SpecialistWorkable (global search) · Malaysia

  1. YouYes, apply to this one.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 131 days ago

Workable (global search) median: 7 days open

The posting

🚀 Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination)

Full-Time Remote | U.S. Hours

💼 About the Role

We’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside a fast-moving scheduling and staffing environment.

This is not a traditional admin or support role.

This position sits at the center of daily operations and is responsible for:

  • filling shifts,
  • coordinating workers,
  • resolving real-time operational issues,
  • and ensuring clients receive seamless service execution.

You’ll manage the full shift lifecycle: from onboarding professionals → scheduling coverage → monitoring attendance → resolving emergencies and last-minute changes.

If you thrive in:

  • fast-paced environments,
  • live operational coordination,
  • staffing logistics,
  • and high-ownership roles,

this opportunity is a strong fit.

🔥 What You’ll Own

Shift Fulfillment & Workforce Coordination

  • Own the end-to-end shift fulfillment process
  • Respond quickly to incoming client staffing requests
  • Assign professionals to shifts and confirm attendance
  • Ensure shifts are filled accurately and on time
  • Coordinate coverage for urgent or last-minute staffing needs

Live Operations & Real-Time Issue Resolution

  • Monitor live attendance and track clock-ins
  • Follow up on:
  • late arrivals
  • no-shows
  • cancellations
  • emergencies
  • Quickly secure replacement workers when needed
  • Coordinate directly with:
  • clients
  • workforce professionals
  • on-site managers
  • Resolve operational issues in real time while maintaining service quality

Workforce Onboarding & Engagement

  • Onboard and activate workers on the platform
  • Maintain ongoing communication with professionals
  • Build long-term workforce reliability and engagement
  • Ensure workers understand schedules, expectations, and workflows

Systems, Tracking & Documentation

  • Keep operational systems, trackers, and notes fully updated
  • Maintain accurate scheduling and attendance records
  • Document issues, resolutions, and operational updates clearly
  • Ensure workflows remain organized and scalable

Process Improvement & Operational Efficiency

  • Identify recurring operational bottlenecks
  • Recommend workflow improvements to increase efficiency
  • Improve:
  • response times
  • attendance reliability
  • shift fill rates
  • operational consistency

✅ Required Experience & Skills

  • 2+ years experience in:
  • operations
  • staffing
  • workforce coordination
  • scheduling
  • marketplace operations
  • Strong written and spoken English communication skills
  • Ability to multitask and manage live priorities under pressure
  • Strong stakeholder coordination and communication abilities
  • Experience using:
  • operational systems
  • scheduling platforms
  • CRMs
  • digital communication tools
  • Strong organizational and time-management skills
  • Reliable internet and professional remote work setup

⭐ Nice-to-Have Experience

  • Experience in:
  • staffing agencies
  • workforce marketplaces
  • shift-based businesses
  • on-demand service environments
  • Experience handling:
  • attendance tracking
  • clock-ins
  • no-show management
  • workforce KPIs
  • Startup or high-growth operational experience
  • Process improvement and workflow optimization exposure

🧠 What Makes You a Strong Fit

  • You stay calm in fast-moving operational environments
  • You proactively solve problems before they escalate
  • You take ownership instead of waiting for direction
  • You communicate confidently with both clients and workers
  • You are highly organized and detail-oriented
  • You thrive balancing multiple live priorities simultaneously

📅 What a Typical Day Looks Like

  • Review incoming shift requests and staffing needs
  • Coordinate with professionals to confirm attendance
  • Monitor active shifts and resolve live operational issues
  • Handle last-minute cancellations and replacement staffing
  • Communicate with clients and on-site managers
  • Update trackers, systems, and operational notes
  • Identify inefficiencies and improve workflows

In short: You ensure every shift is covered, every issue is resolved quickly, and daily operations run smoothly from start to finish.

📊 Key Metrics for Success (KPIs)

  • Shift fill rate
  • Time-to-fill open shifts
  • Reduction in no-shows and attendance issues
  • Client response and resolution time
  • Workforce reliability and engagement
  • Operational accuracy and documentation quality
  • Client satisfaction scores

🌟 Why This Role Stands Out

  • High-impact operational ownership role
  • Fast-paced environment with real-time decision-making
  • Strong growth exposure inside a scaling business
  • Opportunity to directly influence operational success and service quality
  • Work closely with clients, workforce teams, and leadership

🧪 Interview Process

  • Initial Phone Screen
  • Video Interview with Pavago Recruiter
  • Scenario-Based Operations Interview
  • Client Interview
  • Offer & Background Verification

👉 Apply Now

If you:

  • thrive in fast-paced operations,
  • enjoy coordinating people and solving problems in real time,
  • can manage live scheduling and workforce logistics,
  • and take ownership of outcomes,

this role is a strong fit for you.

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