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Open nowPosted 111 days ago

Operations Supervisor

Workable (global search)108,016 open roles

Where
Cape Town, Western Cape, South Africa
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Your applicationOpen nowOperations SupervisorWorkable (global search) · Cape Town, Western Cape, South Africa

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 111 days ago

Workable (global search) median: 7 days open

The posting

African Diamond Tours & Incentives is one of Southern Africa’s leading inbound travel companies, specialising in the Turkish market. We are passionate about creating exceptional, tailor-made travel experiences—from group travel and incentive programmes to large-scale events, conferences, and special occasions.

Our success is built on innovation, deep destination expertise, and a personalised approach that ensures every journey reflects the very best of Africa.

If you are passionate about tourism, thrive in a dynamic, fast-paced environment, and enjoy working collaboratively to deliver operational excellence, this is an exciting opportunity to make a meaningful impact.

Role Overview

This position is responsible for planning, organising, directing, and overseeing the day-to-day operational requirements of the business, ensuring efficiency, quality, and exceptional service delivery.

Key Responsibilities (including but not limited to):

  • Lead, motivate, and support the Reservations Consultants to consistently deliver outstanding service and operational excellence.
  • Foster a positive, high-performance culture rooted in collaboration, accountability, and continuous improvement.
  • Oversee daily operations, ensuring efficient workflow management and adherence to quality standards.
  • Provide guidance and support on complex itineraries, destination expertise, and customer requirements.
  • Collaborate closely with internal teams, guides, clients, and supplier partners to ensure seamless travel experiences.
  • Resolve operational challenges promptly, professionally, and fairly.
  • Ensure effective systems, processes, and procedures are in place and consistently followed.
  • Conduct quality control on all bookings to maintain high service standards.
  • Manage availability, sourcing suitable alternatives where required.
  • Oversee all bookings to ensure services are confirmed and reconfirmed accurately.
  • Monitor confirmations, cancellations, and amendments to ensure smooth operations.
  • Track performance and identify opportunities to improve productivity, service delivery, and guest satisfaction.
  • Champion a customer-centric approach that reflects our passion for showcasing the very best of Southern Africa.

Requirements

What We Are Looking For:

  • A genuine passion for tourism and creating unforgettable travel experiences.
  • Minimum of 5 years’ proven experience in inbound leisure travel, destination management, or tour operations.
  • Experience working with the Turkish market (advantageous), with an understanding of traveller preferences and expectations.
  • Strong systems proficiency and experience with reservations platforms.
  • Previous leadership or supervisory experience.
  • Excellent knowledge of South and Southern Africa destinations, travel products, logistics, and the inbound travel landscape.
  • Strong communication, relationship-building, negotiation, and problem-solving skills.
  • Ability to remain calm, adaptable, and solutions-focused in a fast-paced environment.
  • Strong organisational skills with high attention to detail.
  • Flexibility to support the team where needed.
  • A proactive approach with a strong sense of ownership and accountability.
  • A commitment to delivering service excellence at every touchpoint.
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