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Open nowPosted 761 days ago

Operations Support Engineer - CT-FNC240903 022/01

Workable (global search)109,826 open roles

Where
Singapore
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Your applicationOpen nowOperations Support Engineer - CT-FNC240903 022/01Workable (global search) · Singapore

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 761 days ago

Workable (global search) median: 2 days open

The posting

Our Client is a multinational information technology and electronics corporation. With the expansion of their business, they are looking for a Operations Support Engineer.

Responsibilities:

  • Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.
  • Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.
  • Record incidents into the incident management system, either through incident tracking software or email.
  • Ensure all incidents are addressed within the defined Service Level Agreement (SLA).
  • Follow through all necessary escalation from L1.
  • Prepare daily situation reports for management review.
  • Provide timely updates on assigned requests.
  • Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.
  • Maintain accurate asset information in the asset database, including required documentation.
  • Assist in the testing and rollout of the system bug fixes / enhancement / patches.
  • Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches.

Requirements

  • Minimum ITE / Diploma in Computing and Information Systems.
  • At least 2 years of equivalent work experience (in operations support).
  • Knowledge of Office automation tools, MS Operation Systems.
  • Experience in desktop software for patch management, software packaging and software delivery is an added advantage.
  • Strong oral and interpersonal communication.
  • Excellent analytical and problem-solving skills.
  • Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Must be independent, resourceful, pro-active and a team player.
  • Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement.
  • Strong aptitude in picking up (operation knowledge) in more than one type of system.
  • Able to work in a non-office environment. Comfortable to travel to various locations: Tuas, Woodlands & Coastal (Harbourfront, Tanah Merah, Marina Bay CC).

Benefits

  • Performance bonus
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