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Open nowPosted 163 days ago

Operations Support Specialist

Workable (global search)108,016 open roles

Where
Tallinn, Harju County, Estonia
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Your applicationOpen nowOperations Support SpecialistWorkable (global search) · Tallinn, Harju County, Estonia

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 163 days ago

Workable (global search) median: 7 days open

The posting

Join Marabu as an Operations Support Specialist and play a key role in keeping our airline running smoothly and efficiently. In this dynamic position, you will oversee day-to-day flight operations, coordinate with internal teams and external partners, support in disruption management, and help drive operational stability. If you have solid aviation experience, a sharp problem-solving mindset, and thrive in fast-paced environments - we would love to hear from you!

Main responsibilities:

  • Oversee and coordinate airline operations (OPS) of Marabu in close collaboration with the Operational Control Center / Dispatch, focusing on passenger experience and wellbeing during all flights and irregularities
  • Monitor the fulfilment of service agreements with external service providers
  • Assess the financial impact of operational decisions (e.g. overnight vs. diversion, EU261 compensation vs. leasing external ACMI, etc.)
  • Handle administrative tasks such as emails and daily, weekly, and monthly reporting
  • Provide ad-hoc support in case of disruptions (in collaboration with operational departments such as OCC, Crew Control, MOCC, etc.)
  • Take an active role in finding quick and practical solutions for passengers affected by delays, cancellations, diversions, or overbookings
  • Support and guide airport stations in handling passenger issues (e.g. ticketing, immigration, or DCS system topics)
  • Participate in the development of new processes and tools to enhance team efficiency

Requirements

  • Airline operations and/or passenger handling/support experience in the aviation industry
  • Understanding of operational processes of a commercial airline in the EASA environment
  • Proficient in MS Office, especially Excel
  • Ability to think out of the box to find creative and financially reasonable solutions
  • Excellent communication skills
  • A solution-oriented attitude with attention to details
  • An operations-focused and customer-oriented mindset
  • Fluency in English (additional languages, such as German, are an advantage)
  • Applicants must have the legal right to work in the European Union (valid work permit or EU citizenship required)

Benefits

  • Inspiring and truly unique experience at the newest Estonian airline
  • Additional 7 days of vacation per year
  • Stebby allowance
  • Staff discounted flight tickets (myID travel)
  • Development and career opportunities
  • Flexible working environment
  • Opportunity to work with a dynamic and multicultural industry-leading team
  • A modern office in Ülemiste, filled with exciting office events
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