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Open nowPosted 3 days ago

Outbound Call Center Team Lead

Workable (global search)107,990 open roles

Where
Tiranë, Tirana County, Albania
Work mode
Remote
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Your applicationOpen nowOutbound Call Center Team LeadWorkable (global search) · Tiranë, Tirana County, Albania

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 3 days ago

Workable (global search) median: 6 days open

The posting

We are looking for an experienced and performance-driven Team Lead to lead our TR ,IT and DE sales team — our most strategically important markets. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management.

You will lead a team of up to 12 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities.

Responsibilities

  • Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit
  • Monitor daily performance dashboards, identify trends, and implement corrective actions quickly
  • Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching
  • Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations
  • Set clear sales targets and ensure consistent accountability across the team
  • Analyze team performance and provide clear reporting and insights to management
  • Foster a culture of ownership, transparency, high performance, and continuous improvement
  • Ensure compliance with internal processes, quality standards, and company policies

Requirements

  • 2+ years of experience leading sales or call center teams of 10+ people
  • Fluent English is required
  • Turkish at B1 level or higher is required
  • Knowledge of German or Italian, even at a basic level, will be considered a valuable asset.
  • Strong analytical skills with confidence in working with KPIs, dashboards, and performance metrics
  • Proven ability to coach, motivate, and develop high-performing sales teams
  • Excellent communication, leadership, and organizational skills
  • Ability to thrive in a fast-paced, performance-driven environment
  • Experience in iGaming, sales, or customer retention is a strong advantage

Benefits

  • Competitive salary with performance-based bonuses
  • 100% fully remote (if Belgrade hire then hybrid)
  • Full onboarding and ongoing leadership development
  • International, supportive, and high-performance working environment
  • Clear opportunities for career growth within the business
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