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Open nowPosted 11 days ago

Partner Success Manager

Workable (global search)108,016 open roles

Where
Arlington, VA, United States
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Your applicationOpen nowPartner Success ManagerWorkable (global search) · Arlington, VA, United States

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 11 days ago

Workable (global search) median: 7 days open

The posting

Are you an experienced client partner or digital account manager looking to make an impact in a start-up environment? Speak4 is looking for an organized, personable, and solutions-oriented Partner Success Manager to join our growing team.

The Company:

Speak4 is a technology start-up that makes it simple for organizations to empower their supporters to speak up for causes they believe in via an innovative, frictionless digital advocacy platform. Speak4 was created by a team of experienced marketers, skilled technologists, and award-winning digital strategists who wanted a better tool to help organizations mobilize grassroots support online.

The Candidate:

The ideal Partner Success Manager has experience in digital marketing, advocacy, or client services and enjoys helping partners get the most out of their technology. You’ll serve as a trusted resource for partners, providing strategic recommendations, troubleshooting issues, and ensuring they have the tools and support needed to run successful advocacy campaigns.

This role offers the opportunity for a hybrid on-site schedule or remote work.

Your day in this position may include:

  • Developing engagement strategies that help partners effectively use Speak4 and maximize the impact of their advocacy programs.
  • Managing partner support requests, including campaign implementation, platform questions, troubleshooting, and reporting.
  • Creating product updates, implementation guides, and other resources to help partners utilize new platform capabilities.
  • Partnering with Sales to onboard new partners and ensure seamless campaign setup and implementation.
  • Collaborating with Marketing to develop and improve product, onboarding, and implementation materials based on partner needs.
  • Serving as an internal advocate for partners by identifying recurring needs, communicating feedback, and helping improve the overall partner experience.
  • Supporting additional team priorities as needed in a collaborative, start-up environment.

Requirements

This job may be for you if you:

  • Are a calm and resourceful problem solver who can quickly troubleshoot issues and identify practical solutions.
  • Enjoy supporting clients and building strong, long-term relationships.
  • Communicate clearly and professionally with a wide range of stakeholders, from technical teams and data analysts to senior executives.
  • Can translate detailed or technical information into clear, actionable recommendations.
  • Are a self-starter who looks for opportunities to improve processes and work more efficiently.
  • Are comfortable managing multiple priorities in a fast-paced environment.
  • Value collaboration and are comfortable giving and receiving direct feedback.

What we require:

  • At least two years of experience in a customer success, client services, customer support, or similar partner-facing role.
  • At least one year of experience in digital marketing, politics, advocacy, public affairs, or a related field.
  • Strong computer literacy and experience with Microsoft and Google products.
  • Familiarity with HubSpot or a comparable CRM, Asana or a similar project management platform, and Slack.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Excellent written and verbal communication skills and a collaborative, team-oriented approach.

Benefits

The budgeted salary range is $75,000 - $80,000 plus commission. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave. In addition, we have a work from home hybrid environment.

Speak4 is an Equal Employment Opportunity (EEO) employer.

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