The posting
About Us
HireHawk connects skilled professionals with high-quality remote career opportunities at U.S. and Canadian companies, with team members working across the Philippines, Latin America, South Africa, Europe, and beyond. We believe great people should be able to do meaningful work from anywhere, with clear expectations, strong support, and an outcomes-first culture.
For this opportunity, you will support a high-touch Beverly Hills cosmetic surgery practice where patient experience begins from the very first inquiry.
About the Role
You will own a critical part of the inbound patient journey: responding quickly to new inquiries, building trust, booking consultations, and staying meaningfully engaged with prospective patients who are not ready to move forward immediately. The practice receives approximately 15–20 new leads per day, primarily through organic social content and Meta, so speed and consistent follow-up directly affect patient conversion.
After-hours and weekend responsiveness is especially important so prospective patients are not left waiting overnight or through the weekend.
Responsibilities
- Own the inbound patient lead pipeline and respond to new inquiries with a strong sense of urgency across phone, text, and email.
- Turn qualified interest into booked consultations by building trust, answering appropriate questions, and confidently guiding prospects toward the next step.
- Follow up consistently with prospects who do not book immediately, using useful and personalized communication rather than repetitive booking requests.
- Build longer-term nurture relationships with prospective patients who are interested but need more time before scheduling.
- Maintain a polished, reassuring phone presence when speaking with affluent and high-expectation prospective patients.
- Qualify incoming leads and identify where each prospective patient is in their decision-making process.
- Keep every patient interaction, follow-up, status change, and next step accurately documented in the practice CRM.
- Provide after-hours and weekend lead coverage so new inquiries receive a fast response even when the core practice team is unavailable.
- Support prospective patients after their consultation when needed as they consider moving forward with surgery.
Requirements
Must-Have:
- 2–4+ years of experience in inbound sales, patient coordination, appointment setting, lead conversion, medical or aesthetic sales, or another high-touch consumer sales environment.
- Excellent spoken and written English with a polished, professional communication style.
- Strong phone confidence and experience making and receiving customer- or patient-facing calls.
- Proven ability to convert inbound interest into appointments or consultations through timely, persistent follow-up.
- Experience managing leads across phone, email, and SMS while keeping accurate CRM records.
- High emotional intelligence with the ability to establish trust quickly and communicate confidently without sounding pushy.
- Ability to work independently in a remote environment while maintaining exceptional responsiveness, organization, and follow-through.
Nice to Have:
- Previous experience in plastic surgery, cosmetic surgery, a med spa, aesthetics, or another elective medical service environment.
- Experience coordinating patients within a medical practice.
- Experience selling or coordinating high-ticket elective services to discerning or high-expectation consumers.
- Familiarity with Meta or Instagram-generated leads and tools such as ManyChat.
- Familiarity with the practice's CRM platform.
A high school diploma is required. A college degree is welcomed but is not required for a strong candidate with relevant experience.
