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Open nowPosted 5 hours ago

Payment Operations Specialist

Workable (global search)107,585 open roles

Where
Jakarta, Indonesia
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Your applicationOpen nowPayment Operations SpecialistWorkable (global search) · Jakarta, Indonesia

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 5 hours ago

Workable (global search) median: 3 days open

The posting

We are looking for a Payment Operations Specialist to support day-to-day operational processes while ensuring accuracy, data integrity, and smooth transaction processing in line with defined SLAs. This role also serves as a key control point in the workflow, handling complex cases, managing escalations, and supporting team performance, while contributing to continuous operational improvements

Requirements

  • 2–3 years of experience in operations, finance operations, or similar roles
  • Prior experience in handling transactions, reconciliations, or supervisory tasks is preferred
  • Basic data analysis skills (Excel, Google Sheets, or SQL)
  • Strong understanding of operational processes and reconciliation flows
  • Familiarity with tools such as Metabase, Jira, Trello, or similar workflow management systems (preferred)
  • Ability to prepare and deliver presentations
  • Leadership skills with experience managing or guiding small teams
  • Strong conflict resolution and problem-solving abilities
  • Mentoring and coaching capabilities
  • Strategic thinking for short-term operational improvements
  • Good communication and stakeholder management skills

Key Responsibilities

  • Execute end-to-end operational tasks with minimal supervision
  • Ensure accuracy, completeness, and compliance of operational processes
  • Handle complex reconciliation and exception cases
  • Investigate and resolve operational issues, including root cause analysis
  • Monitor SLA performance, queue health, and sub-team productivity
  • Act as the escalation point for operational issues

Benefits

Join us as we make magic happen to increase Indonesia’s financial inclusion!

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