The posting
This is a great opportunity to join a growing and dynamic organization where you can make a meaningful impact in a leadership role within a multi-client payroll environment. If you are ready to take the next step in your payroll career, lead high-performing teams, manage key client relationships, and drive operational excellence, this role offers an excellent platform for professional growth and long-term career development.
Company Profile
Our client is an established, professional and trusted outsourced accounting and finance service provider for businesses in the Philippines.
Based in Metro Manila, they help companies achieve real growth through the highest level of professionalism, transparency and innovation in accounting and finance services.
With a portfolio of 300+ client companies worldwide, the have extensive knowledge and expertise across a wide range of markets, sectors and industries. They are experts on the local regulatory and tax compliance regime.
Our client doesn’t require any lock-in periods from our clients. We have full confidence in our services.
Our client is revolutionizing the world of outsourced accounting and finance services through the use of secure online accounting platforms, cloud technology and smart solutions. This enables our client to operate remotely while their clients hold on to the financial controls.
Our client use an ecosystem of proven SAAS tools to help their clients grow and eliminate the need to invest in an expensive ERP. Some of the solutions that they work with include Quickbooks, Xero, Unleashed, Hilsoft and Storehub.
While our client outsourced bookkeeping services are performed online, real humans still take care of your books of accounts. Their team, led by experienced and professional CPAs, are experts in the full range of outsourced accounting and finance services. They are always just one click away.
Our client's services are flexible and can be tailored to any business model, sector or industry. They include:
- Online Bookkeeping
- Tax & Compliance
- Payroll Services
- Regular Financial Reporting
- Payables & Disbursements
- Invoicing & Collections
- Budgets & Financial Planning
- Catch up accounting
- Financial controllership
- Virtual Chief Financial Officer
Duties and Responsibilities:
Strategic Leadership & Team Management
- Lead, mentor, and inspire a team of Senior and Junior Payroll Specialists handling various client accounts, ensuring all deliverables are completed accurately and on or before deadlines.
- Manage team members performance, workload distribution, and capacity planning across multiple client portfolios.
- Train and develop team members for their career growth, creating a culture of continuous learning and proactive client service.
- Review and validate the work, audits, and escalations handled by Senior Payroll Specialists.
Multi-Client Operations & Compliance Oversight
- Oversee the end-to-end payroll processing for multiple clients across different industries using various cloud-based payroll systems.
- Ensure 100% compliance with all government regulations and statutory requirements SSS, Philhealth, HDMF, BIR, DOLE) tailored to specific client profiles.
- Review and approve final pay computations, annualization, alphalisting processes, and complex payroll-related taxes and remittance filings for the client base.
- Ensure the team meets and exceeds the agreed Customer Service Levels SLAs for all client accounts.
- Oversee and manage approximately 100 payroll accounts across multiple clients, ensuring accurate, timely, and compliant payroll processing and delivery in accordance with client requirements and applicable Philippine labor and statutory regulations.
Client Relationship & Service Delivery Management:
- Manage high-level customer relationships, serving as the ultimate point of escalation for complex, client-specific payroll inquiries and issue resolution.
- Lead client onboarding initiatives, ensuring smooth transitions and accurate initial setups for new accounts.
- Provide expert advice, proactive recommendations, and strategic insights on payroll best practices directly to clients.
- Conduct regular service delivery reviews with clients to ensure high satisfaction, address pain points, and align with their organizational goals.
Process Optimization & Reporting:
- Develop, implement, and monitor robust work standards that can be scaled across different client accounts.
- Prepare regular, comprehensive payroll, SLA compliance, and team performance reports for upper management.
- Identify opportunities to streamline payroll workflows using technology and automation to improve service delivery speed and accuracy for clients.
Job Type: Hybrid
Employment Type: Full-time
Schedule: Monday – Friday, 9AM to 6PM PH Time (Including 1 hour break)
Location: Hybrid Set-up (Mandaluyong City)
Industry: Financial/Accounting
Requirements
Qualifications:
- Bachelor’s degree in business studies/administration/management, Finance and Accountancy, Mathematics, or equivalent.
- At least 5+ years of progressive work experience in Payroll Operations
- With at least 3-5 years in a managerial, supervisory, or service delivery leadership role.
- Proven experience in a multi-client service industry (e.g., BPO, Shared Services, or Payroll Outsourcing) is strictly required.
- Specialization: Direct, hands-on experience in a payroll service-related role is a must.
- Advanced understanding of accounting fundamentals, labor legislation, tax and wage laws, and payroll best practices in the Philippines.
- Extensive experience navigating and optimizing various cloud-based payroll, HR, and timekeeping software systems.
Key Attributes
- Exceptional leadership and people management skills with the ability to manage diverse teams.
- Strong strategic thinking, problem-solving capabilities, and adaptability to different client needs.
- High numerical aptitude and intense attention to detail.
- Excellent communication, presentation, and interpersonal skills for high-level B2B stakeholder management.
- Ability to work autonomously in a fast-paced, output-focused service environment.
- Deep understanding of the importance of handling sensitive client and employee payroll information with absolute discretion.
