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Open nowPosted 130 days ago

Personal Injury Operations Manager (Texas Plaintiff Law Firm)

Workable (global search)108,016 open roles

Where
Dallas, TX, United States
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Your applicationOpen nowPersonal Injury Operations Manager (Texas Plaintiff Law Firm)Workable (global search) · Dallas, TX, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 130 days ago

Workable (global search) median: 7 days open

The posting

About the Role

We are seeking an experienced Personal Injury Operations Manager to oversee and improve the day-to-day operations of a high-volume Texas plaintiff personal injury law firm. This leadership role is responsible for driving accountability, improving systems, increasing efficiency, and ensuring excellent client service across intake, pre-litigation, and support operations.

The ideal candidate has strong law firm operations experience, understands plaintiff PI workflows, and can lead teams while implementing measurable operational improvements.

Requirements

Responsibilities:

  • Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams
  • Build, document, and enforce SOPs for firm workflows
  • Manage staff performance, accountability, workload distribution, and training
  • Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
  • Improve communication between intake, case managers, vendors, and leadership
  • Monitor case management systems, task completion, and file quality
  • Identify operational bottlenecks and implement process improvements
  • Manage vendors including marketing agencies, records providers, call centers, and software systems
  • Assist leadership with staffing forecasts, operational planning, and budgeting
  • Help maintain high client satisfaction and reduce client complaints
  • Prepare operational reports and performance updates for ownership

Qualifications:

  • 5+ years of law firm operations or legal operations experience
  • 3+ years in plaintiff personal injury strongly preferred
  • Strong understanding of Texas PI workflow from intake through settlement/litigation support
  • Experience managing teams in a high-volume environment
  • Experience with legal case management software and KPI reporting
  • Strong leadership, communication, and organizational skills
  • Ability to enforce accountability and improve team performance
  • Bilingual English/Spanish is a plus

Preferred Keywords

Personal Injury Operations Manager • PI Operations • Plaintiff Personal Injury • Legal Operations Manager • Law Firm Operations • Intake Management • Pre-Litigation • Case Management • KPI Reporting • SOP Development • Texas Personal Injury • Legal Administration • Vendor Management • High Volume Law Firm

Benefits

Positive Culture: Work in a supportive, inclusive, and collaborative environment that values your contributions.

Growth Opportunities: Access to professional development, mentorship, and opportunities for career advancement.

Competitive Compensation: Enjoy a highly competitive salary and bonus structure that rewards performance.

Benefits: Comprehensive benefits package including health insurance, paid time off, and more.

Work-Life Balance: Flexible work arrangements to help maintain a healthy work-life balance.

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