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Open nowPosted 46 days ago

Product Manager (Collections)

Workable (global search)108,016 open roles

Where
Lagos, LA, Nigeria
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Your applicationOpen nowProduct Manager (Collections)Workable (global search) · Lagos, LA, Nigeria

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 46 days ago

Workable (global search) median: 7 days open

The posting

We are looking for a Product Manager to lead the development and optimization of collections products, systems, and customer engagement strategies across the loan lifecycle.

Key Responsibilities

- Own the product strategy, roadmap, and delivery for collections solutions. - Improve collection, recovery, cure, and agent productivity metrics. - Develop collection workflows, customer contact strategies, and agent tools. - Manage integrations between collection CRM, telephony systems/dialers, loan management platforms, payment systems, and data platforms. - Collaborate with Collections, Risk, Operations, Analytics, Engineering, and Compliance teams. - Define product requirements, user journeys, processes, and success metrics. - Lead testing, implementation, rollout, and continuous product improvement. - Ensure compliance with internal policies, regulatory requirements, and responsible-collection practices.

Requirements

- 3+ years of product management experience, preferably in fintech, lending, banking, or collections. - Strong understanding of the loan collections lifecycle and delinquency management. - Experience with collection CRM platforms, telephony systems/dialers, and integrating both solutions. - Understanding of APIs, data flows, system integrations, and Agile product development. - Strong analytical, communication, problem-solving, and stakeholder-management skills. - Ability to translate business and operational needs into clear product requirements.

Nice to Have

- Experience working with secured lending products. - Experience in digital lending, consumer finance, or microfinance. - Knowledge of omnichannel collections, including voice, SMS, WhatsApp, email, and push notifications. - Experience with SQL, decisioning platforms, workflow automation, or speech analytics.

Key Success Metrics

- Improved cure, recovery, and kept-promise rates. - Reduced roll rates and collection costs. - Increased contact, conversion, and agent productivity rates. - Reliable performance of CRM, telephony, and system integrations. - Successful delivery of the collections product roadmap.

Benefits

  • Competitive salary aligned with the fintech market
  • Exposure to senior leadership and cross-functional teams
  • Clear growth path into senior roles within 12–18 months
  • Opportunity to work on products impacting thousands of users
  • Collaborative, high-performance team environment
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