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Open nowPosted 37 days ago

Project Manager (1-year Contract)

Workable (global search)108,016 open roles

Where
Thiruvananthapuram, KL, India
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Your applicationOpen nowProject Manager (1-year Contract)Workable (global search) · Thiruvananthapuram, KL, India

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 37 days ago

Workable (global search) median: 7 days open

The posting

The core responsibilities are:

Project Management

  • Manage the day-to-day details of the project, manage client optimizations road maps including the plan, schedule, project delivery, staffing, task assignments, scope, budget, and risks
  • Facilitate the project kick-off with project team members and appropriate stakeholders
  • Follow (and feedback on) core processes and methodology to drive quality, consistency, and accuracy of project delivery
  • Maximize Tryzens performance to project baselines across scope, timeline, revenue, and profitability
  • Determine Project goals and manage dependencies and risks with the client and with our internal teams, to proactively mitigate them and defend our baselines
  • Eliminate inefficiencies, rework, roadblocks, and issues
  • Manage change rigorously, and ensure client expectations on changes are managed accordingly, and we are commercially protected for those changes
  • Ensure focus throughout the project team, and maximize throughput of task completion
  • Be a consultative partner to our clients, steer them towards mutually beneficial outcomes, maximize client satisfaction during project delivery
  • Engage in proposals and estimations to drive new business into Tryzens
  • Work with Tryzens internal teams and clients, to build client optimizations road maps.
  • Work with client and Tryzens practices to ensure road map story requirements that have been captured are technically sufficient, including facilitating discovery workshops.
  • Facilitate all project meetings focused on status reporting, problem resolution, feedback.
  • Managing offshore project delivery team, ensuring collaboration and clear communication between team members.
  • Weekly project/sprint status, financial, and schedule reporting to stakeholders.
  • Deliver all releases to budget and to agreed timelines.
  • Create and communicate release schedules.
  • Work with business sponsors, peers, and other stakeholders to develop and review project proposals

Client Engagement

  • Take ownership of all direct communication with the customer and resolve escalations with autonomy within the scope of our service offering.
  • Collaborate effectively with internal and external colleagues to build a first-class customer relationship with the objective of making every customer a lifelong customer.
  • Uncover and recognize any risks that threaten customer satisfaction or renewal, executing mitigation plans for all risks.
  • Work closely with the Client Success team to identify and develop new opportunities within existing customer accounts ensuring customer growth and satisfaction.
  • Conduct regular reviews with the client to review services delivered.
  • Listening to customers carefully and truly understanding customers’ key business issues and opportunities to deliver business-impacting results.
  • Build strong, transparent, and trust-based relationships with clients.

In Life Services

  • Work with the support team to ensure all incidents are resolved within SLA and monitoring is in place and set up correctly.
  • Maintain an active Continual Service Improvement program to establish the root cause of problems and fix these through ongoing road map delivery releases.
  • Maintain day-to-day accountability for the ownership and resolution (including any referral or escalation as may be necessary) of Service issues.
  • Ensure all effort expended is reported accurately and billed in line with the client contracts.

Requirements

Essential Skills & Experience

  • Overall 10+ years of IT experience
  • A minimum of 4+ years of experience in project management.
  • Demonstrable track record of delivering end to end system implementations' ideally eCommerce solutions (Demandware/Salesforce Commerce Cloud, Magento, WebSphere Commerce Server, SAP Commerce, BigCommerce, CommerceTools)
  • Client facing experience, or the ability and attitude required to excel in a client-facing role
  • Understanding of full eCommerce Life Cycle. Technical background within e-commerce advantageous.
  • Waterfall, Agile & Prince 2
  • Degree educated or equivalent
  • Must be commercially aware, able to identify and effectively communicate commercial opportunities.
  • Ability to work independently and as part of a team in a matrix organization.
  • Excellent written and verbal communication skills and a good team player.
  • Proficient in using JIRA, Confluence and Project Management, issue management and collaborative tools.
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