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Open nowPosted 25 days ago

Project Manager - DDM Client Operations

Workable (global search)108,016 open roles

Where
Burbank, CA, United States
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Your applicationOpen nowProject Manager - DDM Client OperationsWorkable (global search) · Burbank, CA, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 25 days ago

Workable (global search) median: 7 days open

The posting

Project Manager, Client Operations

Location: Burbank (On-Site) Schedule: Day Shift, 9a Start Time Position Type: Full-Time, Salaried Compensation Range: $70,000-$85,000

Responsibilities

  • Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+
  • Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery
  • Establish a solid understanding of specific client specifications and needs
  • Build strong working relationships with clients and deliver world class customer service
  • Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations
  • Work with the billing team to ensure projects are billed correctly and on time to clients
  • Perform order entries based on client requests and ensure data accuracy in all internal and external systems
  • Provide strategic solutions to any issues that may arise with clients
  • Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
  • Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
  • Support Pixelogic’s vision and represent the best interests of both the customer as well as the company
  • Abide by security policies and protect information entrusted to you
  • Document processes to use as training guides (including video trainings)
  • Utilize dashboards, reports and metrics to monitor production milestones and status
  • Help build and evolve the company and team culture
  • Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts
  • Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
  • Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts

Requirements

  • Bachelor’s degree preferred
  • Localization (subtitling, dubbing) and/or digital media and mastering experience preferred
  • Solid organizational skills, including multitasking and time-management
  • Collaborative thinker who works well in a team
  • Experience in media industry and post-production workflows
  • Passionate about customer experience and customer service excellence
  • Excellent communication skills with technical and non-technical individuals
  • Deep sense of urgency and ability to work in a fast-paced environment with high volume
  • Problem solver with creative and innovative approach with ability to think out of the box
  • Outstanding attention to detail and ability to plan complex projects with urgency
  • A positive attitude when experiencing obstacles and enthusiastic to get things done
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