The posting
About the company
At Pixelogic, we believe that the fusion of creativity and technology holds the power to inspire and engage audiences on a global scale. With a strong emphasis on end-to-end creative, localization, and distribution services, we take pride in breaking cultural barriers and ensuring your message resonates with diverse audiences worldwide.
Our dynamic team of creative minds, skilled linguists, and tech-savvy experts work collaboratively to deliver unparalleled solutions that cater to your unique needs. From creative concepting and execution of original content, to precision-driven localization services, to cutting-edge software and distribution solutions, we are committed to elevating your product and enabling seamless expansion into new markets.
Pixelogic is a majority-owned and consolidated subsidiary of Imagica. Together, we are committed to serving the world’s leading filmmakers and content creators with industry-leading services and next-generation solutions.
About the role
The ideal candidate will have experience in Dubbing and Localization project management, coupled with a good understanding of current and new technologies and workflows. In addition, they will be highly motivated and able to work as part of a team that deals with changing priorities and workloads.
Responsibilities
- Managing multiple localization projects from client order to delivery completion
- Establishing a solid understanding of specific client specifications and needs
- Building strong working relationships with clients and focusing on delivering the highest quality assets on time
- Liaising with multiple clients and maintaining clear communication
- Managing complex projects from beginning to end in a timely manner
- Developing project plans and workflows, managing time, budget, resources, and quality control
- Managing, monitoring, and updating all timelines and setting realistic expectations for day-to-day deliveries
- Working with the billing team to ensure projects are billed correctly and on time to clients
- Performing order entries based on client requests and ensuring final deliveries are within the expected timeframe
- Providing strategic solutions to any issues that may arise with clients
- Collaborating with operational teams to build processes, make sure the workflow operates smoothly and efficiently, and initially enhancing the client experience
- Identifying areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
- Abiding by security policies and protecting information assets entrusted to you
- Other related tasks as assigned to fulfill responsibilities
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- 고객 주문에서부터 배송 완료까지의 다수 현지화 프로젝트 관리
- 특정 고객 사양과 니즈에 대한 확실한 이해 확립
- 고객과의 긴밀한 업무관계 구축 및 최고 품질의 자산을 적시에 제공
- 다수의 고객과의 연락 및 명확한 커뮤니케이션 유지
- 복잡한 프로젝트를 시작부터 끝까지 적시에 관리
- 프로젝트 계획 및 업무 흐름 개발, 시간/예산/자원 관리 및 품질 관리
- 모든 일정에 대한 관리/모니터링/업데이트, 그리고 일일 배송에 대한 현실적 기대치 설정
- 요금청구팀과 협력하여 프로젝트 요금이 고객에게 정시에 정확히 청구되도록 보장
- 고객 요청에 따라 주문 입력을 수행하고, 최종 배송이 예상 시간 내에 이루어지도록 보장
- 고객에게 발생할 수 있는 모든 문제에 대한 전략적 솔루션 제공
- 운영팀과 협력하여 프로세스를 구축하고, 업무 흐름이 원활하고 효율적으로 운영되도록 보장하며 초기에 고객 경험을 향상시킴
- 고객 경험을 향상시킬 수 있는 기회 영역을 파악하고, 타 부서장들과 긴밀히 협력하여 이러한 기회에 대해 실행함
- 보안 정책을 준수하고 맡겨진 정보자산을 보호함
- 책임 업무를 이행하기 위해 할당된 기타 관련 업무, 과업
Requirements
- Fluent in English
- Passionate about customer experience and customer service excellence
- Strong technical skills and knowledge of tools and devices in digital media
- Excellent communication skills
- Deep sense of urgency and ability to work in a fast paced environment
- Problem solver with creative and innovative approach with ability to think out of the box
- Outstanding attention to detail and ability to plan complex projects with urgency
- A positive attitude when experiencing obstacles and enthusiastic to get things done
- Bachelor degree
- Experience in localization, media industry and post-production workflows
