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Open nowPosted 21 days ago

Project Operations (Project Ops)

Workable (global search)107,990 open roles

Where
Singapore
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Your applicationOpen nowProject Operations (Project Ops)Workable (global search) · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 21 days ago

Workable (global search) median: 6 days open

The posting

Key Responsibilities

1. Project Requirement Review

  • Review and understand all project requirements outlined in the job sheet.
  • Identify project scope, deliverables, dependencies, and special requirements.
  • Clarify any missing or unclear information with relevant stakeholders.

2. Pre-Deployment Client Coordination

  • Conduct pre-deployment calls with clients to verify project readiness.
  • Confirm deployment timelines, operational requirements, and business processes.
  • Ensure clients are aware of the deployment plan and required preparations.

3. Information Gathering & Validation

  • Collect all necessary business information, documents, and setup requirements from clients.
  • Verify the accuracy and completeness of information provided.
  • Ensure all project prerequisites are fulfilled before deployment.

4. Cross-Functional Coordination

  • Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements.
  • Track dependencies and follow up on outstanding tasks to ensure deployment readiness.
  • Escalate risks or blockers that may impact project timelines.

5. System Configuration & Backend Setup

  • Create and configure client backend systems according to project requirements.
  • Set up required modules and configurations, including:
  • QR tenant creation
  • Menu creation and configuration
  • User account setup
  • Device assignment and configuration
  • Other system setup requirements
  • Perform internal validation to ensure configurations are deployment-ready.

6. Deployment Readiness & Go-Live Support

  • Conduct final deployment readiness checks with both the assigned Trainer and Client.
  • Confirm all setup requirements have been completed prior to deployment.
  • Ensure smooth handover to the Trainer for onsite or remote deployment activities.

7. Post-Deployment Support & Stabilization

  • Provide operational support during the one-week stabilization period following deployment
  • Monitor project progress and assist in resolving outstanding issues.
  • Coordinate with internal teams to rectify deployment-related issues promptly.
  • Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours
  • Ensure all identified issues are tracked, communicated, and resolved within agreed timelines.

Key Success Metrics

  • Deployment readiness achieved before scheduled go-live.
  • Accuracy and completeness of backend setup.
  • Timely resolution of post-deployment issues.
  • Effective coordination across internal teams.
  • Positive client deployment experience and satisfaction.
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