Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 116 days ago

QA & Training Supervisor

Workable (global search)107,990 open roles

Where
United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowQA & Training SupervisorWorkable (global search) · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 116 days ago

Workable (global search) median: 6 days open

The posting

QA & Training Supervisor (Bilingual – English/Spanish)

Position Type: Full-Time, Remote Working Hours: CST Hours

About the Role

We’re hiring a QA & Training Supervisor for one of our clients to lead quality, coaching, and performance development across their Patient Concierge team.

This role is ideal for someone who:

  • Thrives in high-volume customer service environments
  • Loves coaching and developing people
  • Has a strong ear for communication quality
  • Can identify performance gaps and drive measurable improvement

This is not a passive QA monitoring role.

You’ll directly impact:

  • Agent performance
  • Service quality
  • Onboarding success
  • Team consistency
  • Customer experience

If you enjoy building high-performing support teams and helping agents improve every day, this role is a strong fit.

What You’ll Own

Quality Assurance & Performance Monitoring

  • Review and evaluate agent calls and customer interactions
  • Ensure alignment with:
  • Service standards
  • Communication expectations
  • Quality benchmarks
  • Maintain consistent QA scoring and evaluation processes
  • Identify trends, coaching opportunities, and recurring issues

Coaching & Team Development

  • Conduct structured coaching sessions with agents
  • Deliver actionable, performance-focused feedback
  • Help agents improve:
  • Communication
  • Confidence
  • Professionalism
  • Consistency
  • Drive measurable behavior and performance improvements

Training & Onboarding

  • Own onboarding and training programs for new hires
  • Create and improve:
  • SOPs
  • Training materials
  • QA documentation
  • Learning paths
  • Ensure agents ramp quickly and perform confidently from day one

Reporting & Performance Insights

  • Prepare:
  • QA reports
  • Coaching summaries
  • Trend analysis
  • Performance dashboards
  • Track training effectiveness and agent improvement over time
  • Provide leadership visibility into team quality metrics

Operational Ownership

  • Manage QA review cycles independently
  • Maintain organized training schedules and documentation
  • Ensure consistency across quality and coaching processes

Requirements

Must-Have Experience & Skills

  • Experience in:
  • Quality Assurance
  • Coaching
  • Training
  • Call Center Operations
  • Customer Service Leadership
  • Proven experience in high-volume support environments
  • Fully bilingual:
  • English
  • Spanish
  • Strong communication and feedback delivery skills
  • Ability to coach performance professionally and confidently
  • Strong organizational and documentation skills

Ideal Candidate

  • Detail-oriented with a strong focus on communication quality
  • Comfortable holding agents accountable while supporting growth
  • Self-managed and proactive
  • Calm under pressure during coaching or escalation conversations
  • Passionate about building a quality-driven culture

Nice to Have

  • Supervisory or team lead experience
  • Experience in:
  • Healthcare
  • Patient services
  • Appointment scheduling
  • Concierge environments
  • Familiarity with:
  • QA scorecards
  • Call scoring frameworks
  • CRM platforms
  • Customer service KPIs

What a Typical Day Looks Like

  • Review calls and evaluate agent performance
  • Conduct coaching and feedback sessions
  • Monitor QA trends and identify recurring gaps
  • Improve onboarding and training materials
  • Track agent progress and training outcomes
  • Collaborate with operations leadership on quality improvements

In short: You ensure the team delivers consistent, high-quality customer experiences while continuously improving performance.

Key Metrics for Success (KPIs)

  • Improved QA scores and service consistency
  • Faster onboarding and ramp-up for new hires
  • Coaching that creates measurable performance improvement
  • Strong reporting visibility into team quality trends
  • High-performing, quality-focused customer support culture

Why This Role Stands Out

  • Direct impact on team performance and customer experience
  • Leadership-focused role with strong ownership
  • Opportunity to shape training systems and QA processes
  • Fully remote flexibility
  • Fast-paced environment with visible operational impact

Interview Process

Step 1: Initial Screening

  • Communication skills
  • QA/training background
  • English and Spanish proficiency

Step 2: Client Interview

  • Coaching approach
  • QA methodology
  • Real-world performance scenarios

Step 3: Final Interview

  • Leadership style
  • Role ownership
  • Team alignment

Apply Now

If you:

  • Love coaching and developing people
  • Have strong QA or training experience
  • Thrive in fast-paced customer service environments
  • Want ownership and impact in a leadership role

This opportunity is built for you.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.