Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 hours ago

Quality Associate - Telugu (AstroLokal)

Workable (global search)106,866 open roles

Where
AP, India
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowQuality Associate - Telugu (AstroLokal)Workable (global search) · AP, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 4 hours ago

Workable (global search) median: 4 days open

The posting

Role : Quality Associate Location : Work From Home

About AstroLokal

AstroLokal connects users with astrologers through calls, chats, and video consultations. We aim to deliver a reliable, consistent, and high-quality customer experience by maintaining service standards and ensuring astrologers and customer-facing teams adhere to defined quality guidelines.

Role Overview:

The Quality Associate will be responsible for maintaining and improving service quality across AstroLokal's customer-facing operations. The role involves auditing calls, chats, and video sessions, identifying performance gaps, delivering training interventions, and working closely with Operations to improve customer experience and service delivery.

Key Responsibilities :

1. Quality Assurance

  • Conduct regular quality audits of astrologer calls, chats, and video sessions, along with other customer interactions as required.
  • Evaluate interactions against defined quality parameters, including greetings, active listening, communication skills, accuracy, customer handling, and compliance with SOPs.
  • Identify process deviations, knowledge gaps, and recurring customer experience issues.
  • Provide constructive feedback and coaching recommendations to improve performance.
  • Maintain quality scorecards, audit records, and performance trend reports.
  • Share quality insights and improvement recommendations with Operations and Team Leads.

2. Training & Development

  • Manage the end-to-end training lifecycle, including onboarding, refresher training, and training for new processes.
  • Develop and maintain training materials, SOPs, learning modules, and knowledge documentation.
  • Conduct classroom and virtual training sessions for new and existing team members.
  • Design assessments and certification frameworks to evaluate knowledge retention and operational readiness.
  • Collaborate with Operations and Quality teams to deliver targeted training interventions for low-performing individuals.
  • Update training content based on quality findings, process changes, and business requirements.

3. Performance Improvement

  • Track training effectiveness through quality scores, assessment results, and operational performance metrics.
  • Analyze quality trends to identify recurring issues and opportunities for improvement.
  • Partner with Operations and Team Leads to address skill gaps and improve service delivery.
  • Recommend corrective actions and process improvements to enhance customer satisfaction and operational efficiency.
  • Monitor the impact of training and coaching interventions on quality and performance benchmarks

Requirements

  • Bachelor's degree in any discipline.
  • 3+ years of experience in Quality Assurance, Training, Learning & Development, or Customer Experience within a customer support, contact centre, or BPO environment.
  • Hands-on experience in quality audits, call/chat monitoring, agent coaching, and training delivery.
  • Strong understanding of QA frameworks, customer service metrics, SOP compliance, and coaching methodologies.
  • Fluency in Telugu and English, including reading, writing, and speaking.
  • Strong communication, presentation, facilitation, and analytical skills.
  • Proficiency in Google Sheets, Microsoft Excel, PowerPoint, and Google Workspace.
  • Experience creating training content, assessments, and certification programs is preferred.
  • Familiarity with speech-to-text tools, CRM systems, and quality monitoring platforms is an advantage.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.