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Open nowPosted 94 days ago

Quality Assurance Analyst (Quezon City) | Onsite

Workable (global search)108,016 open roles

Where
Quezon City, Metro Manila, Philippines
Work mode
On site
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Your applicationOpen nowQuality Assurance Analyst (Quezon City) | OnsiteWorkable (global search) · Quezon City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 94 days ago

Workable (global search) median: 7 days open

The posting

Work Setup: Onsite (Quezon City)

Shift Schedule: Following EST

Target Start Date: July 13, 2026

Requirements:

  • At least 1 year of experience as Healthcare Quality Assurance
  • Can start ASAP; Target start date on July 13, 2026
  • Willing to work onsite in Vertis North

Responsibilities:

  • Interaction Auditing: Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics.
  • Coaching & Feedback: Deliver timely and constructive feedback to frontline agents to correct errors and improve handling techniques.
  • Compliance Verification: Ensure agents strictly adhere to account policies, data privacy regulations, and compliance standards.
  • Trend Analysis: Identify root causes of recurring performance issues or customer complaints and propose process improvements.
  • Calibration Sessions: Participate in regular calibration meetings with Operations, Training, and clients to ensure scoring consistency across the QA team.
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