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Open nowPosted 3 days ago

Quality Assurance Clerk - Dallas, TX

Workable (global search)108,016 open roles

Where
Duncanville, TX, United States
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Your applicationOpen nowQuality Assurance Clerk - Dallas, TXWorkable (global search) · Duncanville, TX, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 3 days ago

Workable (global search) median: 7 days open

The posting

Professional Civil Process (PCP) is looking for a Quality Assurance Clerk – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our Server Operations Team.

About PCP:

  • PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
  • We’ve been serving the legal community for over forty years.
  • PCP currently handles over 140,000 services of process documents annually.
  • Our corporate headquarters is in Spicewood, Texas, with an office opening near Dallas, TX.
  • PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).

About the position:

Quality Assurance Clerk:

  • Monitor the quality of service of process reports in the regions assigned
  • Print service documents and prepare route for process servers
  • Answers incoming calls from process servers and agents
  • Answers incoming calls from customers calling A-Plus Delivery
  • Input service of process data information into computer system
  • Check and complete emails and voicemails in a timely manner
  • Perform other tasks assigned

Requirements

About you:

  • High school diploma or equivalent
  • 1-2 years of office experience
  • Basic computer skills
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Has “thick skin” and is able to handle complaints and unpleasant calls
  • Has a pleasant, patient and friendly attitude
  • Strong decision making and analytical abilities
  • Accuracy in grammar and spelling
  • Able to understand and follow instructions
  • Excellent interpersonal and communication skills
  • Organization skills
  • Flawless attendance
  • Commitment to team results; a team player

Benefits

Compensation, Hours, and Benefits:

  • Full Time - Flexible hours - 40 hour weeks
  • Staring rate - $15/hour
  • Dental/Vision plan - available immediately upon hire
  • MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
  • Paid Time Off (PTO) - after six (6) months of service
  • Holiday Pay - after six (6) months of service
  • 401k savings plan with company matching - after one (1) year of service
  • Casual work environment
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