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Open nowPosted 31 days ago

Receivables Support Representative

Workable (global search)108,016 open roles

Where
Brazil
Work mode
Remote
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Your applicationOpen nowReceivables Support RepresentativeWorkable (global search) · Brazil

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 31 days ago

Workable (global search) median: 7 days open

The posting

Receivables Support Representative – Collections & Billing | Remote

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Receivables Support Representative to support accounts receivable, collections, billing investigations, and customer account resolution.

This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups.

You’ll work directly with customers to resolve past-due balances, invoice discrepancies, payment issues, and account setup concerns, while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution.

This is not a passive collections role. You’ll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience.

What You’ll Own

Accounts Receivable & Collections

  • Conduct outbound collections calls and email follow-ups on past-due accounts
  • Secure payments, payment commitments, and account resolutions
  • Maintain consistent follow-up until outstanding issues are resolved
  • Track payment commitments, customer responses, and account activity
  • Identify opportunities to enroll eligible customers in auto-pay
  • Help reduce delinquency and aging accounts through proactive outreach

Billing Investigation & Salesforce Case Management

  • Investigate billing disputes, invoice discrepancies, and account setup issues
  • Identify root causes of invoicing problems and coordinate necessary corrections
  • Open, manage, update, and close cases in Salesforce
  • Maintain detailed records of customer interactions, resolutions, and next steps
  • Confirm customer understanding and satisfaction before closing cases
  • Escalate complex issues when needed while maintaining ownership of follow-through

Customer Communication & Coordination

  • Communicate confidently and professionally with customers by phone and email
  • Provide proactive updates on billing investigations, payments, and account status
  • Coordinate with billing, operations, installation, and service teams to resolve issues
  • Help prevent unnecessary escalations through timely communication and follow-up
  • Maintain a customer-first approach while protecting company revenue

Documentation & Process Improvement

  • Maintain accurate, complete, and audit-ready Salesforce records
  • Identify recurring billing and collections issues
  • Support SOP creation and workflow documentation
  • Surface recurring trends and potential solutions during team reviews
  • Contribute to improvements in collections efficiency and billing accuracy

What Makes You a Great Fit

  • You are persistent and comfortable following up until an issue is resolved
  • You balance urgency with professionalism and empathy
  • You are highly organized and disciplined with documentation
  • You proactively investigate problems rather than waiting for direction
  • You communicate clearly with customers and cross-functional teams
  • You thrive in structured, fast-paced, and execution-focused environments

Required Experience & Skills

  • Experience in accounts receivable, collections, billing support, or customer account management
  • Experience handling high-volume customer communication by phone and email
  • Experience with Salesforce or a similar CRM/case management system
  • Strong attention to detail and organizational skills
  • Strong written and verbal English communication skills
  • Ability to independently investigate billing and payment issues
  • Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously

Preferred Experience

  • Experience in a structured accounts receivable or collections environment
  • Background supporting service, operations, or installation-based businesses
  • Experience improving auto-pay adoption or reducing delinquency
  • Familiarity with root-cause analysis and operational process improvement
  • Experience creating SOPs or documenting recurring workflows

What a Typical Day Looks Like

Your day will center around collections execution, billing investigations, and customer follow-through. You may:

  • Make outbound collections calls and send payment follow-ups
  • Investigate invoice discrepancies and account setup issues
  • Open, manage, and update Salesforce cases
  • Coordinate internally to remove billing obstacles
  • Track payment commitments and customer responses
  • Help eligible customers enroll in auto-pay
  • Document customer interactions and resolutions
  • Identify recurring issues and recommend process improvements

In short: you’ll help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed throughout the process.

Key Metrics for Success

Success in this role will be measured through:

  • Daily collections activity and follow-up completion
  • Collections secured and payment commitments obtained
  • Reduction in aging balances and delinquency
  • Auto-pay conversion
  • Billing case resolution accuracy and speed
  • Salesforce documentation accuracy and completeness
  • Reduction in long-open receivables cases
  • Timeliness of customer and internal communication
  • Reduction in avoidable escalations

Interview Process

  • Initial Screening Call
  • One-Way Video Interview via Spark Hire
  • Video Interview with Pavago Recruiter
  • Client Interview
  • Offer & Onboarding
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