Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 15 hours ago

Regional Director, US Central Region

Workable (global search)107,585 open roles

Where
United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowRegional Director, US Central RegionWorkable (global search) · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 15 hours ago

Workable (global search) median: 3 days open

The posting

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

Location: Remote - Central United States. This role is designated for the Central U.S. region and primarily supports leaders and operations in that area. Candidates residing within the Central United States are strongly preferred.

POSITION SUMMARY

To improve the customer relationship, the position will increase customer focus and contact and ensure the right priorities are being worked at the right time. Create a main conduit and focus of support for regions and to further facilitate regional support and appropriate movement of resources within and outside of regions.

WHAT YOU WILL DO:

  • Will lead a cross functional service team of professionals (namely RPSMs, LCMs, Field Techs, Service Facilities) responsible to support the customer with the objective of ensuring that 90% of all customer issues are quickly resolved without escalation
  • Continuously meeting with customers face to face and over phone/email in addition to hosting customer calls with regular frequency
  • Execute warranty obligations and highlight any Good Will opportunities (ensure non-warranty items are highlighted with customer/NF)
  • Continuously monitor and adjust manpower plans (Field Tech’s, Facilities, RPSMs, etc.) while taking customer workload, future bids, etc. into account
  • Lead and provide direct oversight to RPSMs and LCMs and any Facility management. This includes being responsible for their general well-being and offering support.
  • Responsible for the development, creation, and distribution of the customer scorecards and metrics (financial, FSAR, RO completions, Warranty claim resolution, daily bus down if applicable, shop/facility, and possible contractor metrics) utilizing iWarranty to its fullest extent
  • Responsible for the identification, development, and execution of validated and approved commercial opportunities whether inside NF Service Facilities or elsewhere
  • Ensure new SRs are appropriately prepared for with respect to customer introductions/process/people/metrics/relationships/etc.
  • Continuously improve processes with customer while continuously improving processes for field staff utilizing iWarranty to its fullest extent
  • Participate in new bids submissions with Wpg Team to ensure the right items are priced vs deviated, etc.
  • Manage the RPSM’s who accept buses promptly, administer our warranty, implement product problem resolutions, gather product data and maintain close relationships with our customers and manage their properties to maintain customer satisfaction.
  • During the production and acceptance process, work closely with CPM/Production/Quality to ensure NF Team calibration and appropriate feedback.
  • Maintain relationship with bus and parts sales groups to ensure clarity of customer concerns/relationships/challenges/etc.
  • Work closely with Service Director and other Regional Directors to ensure appropriate work load level and process improvements
  • Other duties as assigned

WHAT YOU NEED TO BE SUCCESSFUL:

  • Engineering or Business degree/diploma preferred
  • 2-year Technical College at minimum or equivalent experience
  • Customer Service Experience necessity
  • Minimum 7 years' experience in transit or applicable industry
  • Proficient in all mechanical/electrical systems of transit vehicle
  • Customer service experience
  • Analytical skills
  • Proficient in MS Office software products
  • Self-motivated
  • Safety Focused
  • Advanced verbal and oral communication skills
  • Must be able to work unsupervised

*Travel is required for this position*

WHY JOIN OUR TEAM:

  • Benefits Starting Day One of Employment!
  • Health, dental, and vision coverage
  • Employee Assistance Program
  • Paid holidays
  • Paid time off
  • Respectful Workplace
  • Competitive wages
  • Ongoing training and development through a variety of initiatives
  • 401K with Company Match

Pay Range: $115,000 - $150,000

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.