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Open nowPosted 66 days ago

Remote Call Center Representative

Workable (global search)108,016 open roles

Where
Tampa, FL, United States
Work mode
Remote
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Your applicationOpen nowRemote Call Center RepresentativeWorkable (global search) · Tampa, FL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

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  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 66 days ago

Workable (global search) median: 7 days open

The posting

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within Tampa, FL or nearby cities.

Duties:

  • Answer and track incoming calls
  • Prepare and submit accurate, detailed reports in government systems
  • Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
  • Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
  • Accurately record all details in accordance with procedures
  • Conduct database and open-source research
  • Route and escalate calls appropriately
  • Other duties, as assigned

Requirements

  • 3+ years experience in a call center
  • Associate's Degree (Preferred) high school diploma or equivalent is required
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs
  • Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision.
  • Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
  • Experience in handling sensitive information

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

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