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Open nowPosted 104 days ago

Resident Experience Coordinator -

Workable (global search)108,016 open roles

Where
United States
Work mode
Remote
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Your applicationOpen nowResident Experience Coordinator -Workable (global search) · United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 104 days ago

Workable (global search) median: 7 days open

The posting

As our Resident Experience Coordinator, you will be a key point of contact for residents throughout their journey with HomeCrew.

You will proactively reach out to residents at important moments — from their initial inquiry to move-in, post-move-in follow-up, quarterly check-ins, and move-out. Your job is to make sure residents feel welcomed, heard, and supported while helping us maintain a high-quality resident experience.

This is not just an administrative role. This role directly impacts resident satisfaction, move-in experience, retention, referrals, and the reputation of our brand.

Requirements

What You’ll Do

  • Call new resident inquiries promptly and warmly
  • Call residents on the day of move-in
  • Call residents the day after move-in
  • Call residents a few days after move-in
  • Call residents one week after move-in
  • Conduct quarterly check-in calls with current residents
  • Call residents during the move-out process
  • Ask satisfied residents for referrals
  • Gather feedback about onboarding, move-in, and overall satisfaction
  • Document all conversations clearly and accurately in our systems
  • Escalate concerns or issues quickly to the appropriate team member
  • Identify recurring feedback or friction points to help improve the resident experience

What Success Looks Like

  • Residents feel welcomed, supported, and cared for
  • Onboarding and move-in process scores stay high
  • Resident satisfaction remains strong
  • Follow-up calls are completed consistently and on time
  • Issues are identified early before they become larger problems
  • Referrals increase from current and outgoing residents
  • Communication is clear, professional, and well documented

What We’re Looking For

  • Extremely friendly, warm, and professional
  • Excellent spoken and written English
  • Strong phone presence with the ability to build trust quickly
  • Highly organized and detail-oriented
  • Reliable and consistent with follow-through
  • Calm, empathetic, and a good listener
  • Comfortable asking for feedback and referrals
  • Tech-savvy and able to keep accurate notes in a CRM or communication system
  • Proactive and able to spot problems early
  • Committed to high standards, not just checking boxes

Preferred Experience

  • Customer service
  • Client success
  • Hospitality
  • Property management
  • Tenant communication
  • Leasing support
  • Virtual assistant or remote support roles

Experience in resident-facing or customer-facing roles is a strong plus.

This Role Is Probably Not a Fit If You

  • Dislike talking on the phone
  • Sound low-energy, robotic, or disengaged
  • Need to be reminded repeatedly to follow up
  • Struggle to stay organized
  • Do not enjoy building relationships with people
  • Prefer task completion over creating a high-quality experience
  • See this as “just a VA job” rather than a role that directly impacts reputation, retention, and referrals

Why Join HomeCrew

  • Your work will have a direct impact on the resident experience
  • You’ll help people feel at home during an important life transition
  • You’ll be part of a growing company with clear standards and real purpose
  • You’ll have meaningful ownership, not just random tasks
  • You’ll help shape the voice and experience of our brand
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