The posting
Title: Residential Coordinator Level: Coordinator Department: Kennedy Emergency Shelter Reports to: Assistant Director of Shelter Operations Pay Rate: $20/hour Location: Fort Belvoir – Alexandria, VA FLSA Status: Non-Exempt
About Us
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)
About the Role
The Residential Coordinator provides essential 24-hour awake coverage and supervision within our 50-bed shelter serving single adults. The Residential Coordinator serves as a first point of contact for client needs and support and plays an important role in maintaining a safe, supportive, and positive shelter environment.
This position is responsible for crisis intervention, front desk operations, facilities support, client assistance, and helping ensure the safe and efficient day-to-day operation of the shelter. The Residential Coordinator also helps ensure the safety of shelter residents and Shelter House property.
How You Will Contribute
- Ensure the safe functioning of the shelter and maintain a safe and supportive environment for clients.
- Monitor visitor check-in, front desk calls, and general inquiries.
- Perform regular rounds and monitor the interior and exterior of the building and surrounding grounds.
- Maintain the daily shelter log by documenting client interactions, incidents, and other significant events.
- Work closely with Case Managers to support and reinforce client service plans and maintain ongoing communication regarding client progress.
- Complete thorough shift exchanges with incoming and outgoing staff to maintain consistency and continuity of services.
- Ensure shelter documentation is completed accurately and in accordance with agency policies and best practices.
- Assess and respond to the basic needs of shelter clients while on shift, including distributing household items, toiletries, and other supplies as needed.
- Perform residential cleaning duties, including light touch-ups and washing shelter linens.
- Organize and restock household supplies, toiletries, linens, towels, and donations.
- Perform unit inspections as required.
- Maintain the dignity, privacy, and confidentiality of all clients throughout service delivery.
- Maintain current knowledge of and ability to follow emergency procedures, including building evacuations, health emergencies, and safety protocols.
- Accept donations and provide support for volunteer programs and shelter events.
- Participate in staff meetings and trainings as directed.
- Ensure compliance with all agency policies, procedures, and best practices.
- Proficiently utilize Microsoft applications as part of day-to-day work responsibilities.
- Serve as essential emergency personnel and report to work as scheduled during inclement weather and other emergency circumstances.
- Exemplify Shelter House's core values (iC.A.R.E.): Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
- Perform other duties as necessary to support the program and agency.
Requirements
About You
Required Qualifications
- High school diploma or GED.
- 2+ years of experience in the human services field, such as mental health, substance use services, homelessness services, or domestic violence services.
- Ability to build strong working relationships with clients and team members.
- Strong verbal and written communication skills.
- Willingness to work evenings and weekends as needed.
Preferred Qualifications
- Bachelor's degree in human services or a related field.
- 1+ year of customer service experience.
- Experience working in programs serving individuals or families experiencing homelessness.
- Experience working in a residential environment.
- Current CPR/First Aid certification.
Physical Requirements
- Annual TB testing is required.
- Ability to sit or stand for extended periods.
- Ability to lift and carry items weighing approximately 10–20 pounds.
Benefits
Benefits:
- Medical, Dental & Vision Insurance
- 401K contributions with a 4% employer match
- 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
- Four Semi-Annual Team Building Events
Equal Employment Opportunity:
Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol-Free Workplace Policy:
Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.
